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← WO Overview

WO-01311698 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Oct 28, 2025 → Jan 6, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 4, 2025
✗ SLA Missed (16 biz days late)
Active: 21 biz days
Paused: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Jan 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Oct 29 → Nov 5, 2025
5 business days (not counted)
17d
▶ Clock Running
Status: Reschedule
Nov 5 → Dec 3, 2025
17 business days (counted)
Running total: 18 of 5 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 3 → Dec 14, 2025
7 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 14 → Dec 17, 2025
3 business days (counted)
Running total: 21 of 5 biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Dec 17 → Jan 6, 2026
12 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 21 of 5 biz days used
Created: Oct 28, 2025 Tech Off Site: Jan 6, 2026
Business Days Used 21 / 5
0 5d budget +16d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0 / 5
Oct 28 → Oct 28 Ready for Scheduling ▶ Running 0 0 / 5
Oct 28 → Oct 29 Assigned ▶ Running 1 1 / 5
Oct 29 → Nov 5 Awaiting Parts ⏸ Paused 5 —
Nov 5 → Dec 3 Reschedule ▶ Running 17 18 / 5
Dec 3 → Dec 14 Awaiting Parts ⏸ Paused 7 —
Dec 14 → Dec 17 Reschedule ▶ Running 3 21 / 5
Dec 17 → Jan 6 Awaiting Parts ⏸ Paused 12 —
Jan 6 → Jan 6 Reschedule ▶ Running 0 21 / 5
Dispatch 0.0d
Material Management 26.1d
Coordinators 22.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
26.1 days
Over SLA
Coordinators
22.4 days
Over SLA
Billing
0.0 days
Created: Oct 28, 2025 Due: Nov 4, 2025 Completed: Jan 6, 2026 (62 days late)
📅
45.8 days Total Age
⏱️
17.6d in Reschedule Longest Stage
🔄
11 transitions Status Changes
⚠️
35.1d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits (3 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 19, 2025
Visit 2 Nov 21, 2025
Visit 3 Nov 24, 2025
Visit 4 Dec 3, 2025
Visit 5 Jan 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay 17.6 days stuck in "Reschedule"
⏱️
Total Delay 35.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Awaiting Parts
26.1d / 3.0d SLA
Reschedule
20.6d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

KL 12/17 - troubleshot and ordered sensor coiled cable foot side

🔧 Work Performed
replaced foot hi low motor. replaced cpu. still having issue. assessed bed some more possible issue sensor coil cable reaching out to stryker for further more info yd. 11/19/25 replaced sensor coil cable - reset cam guide - cycle tested unit - returned unit to service. ms 1/6/26
🔍 Technician Findings
found foot hi/low inop
⚠️ Problem Description
hi low foot motor inop pn needed #3005016603 Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 28, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 28, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49m
📦
▶
2 Parts Requested Oct 29, 10:12 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 19h 48m
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Nov 5, 2:03 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 4h
⚠️ 5.0 business days
💵
2x Expenses Added Nov 12, 3:54 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
💵
Expenses Added Nov 18, 11:23 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Nov 19, 5:08 PM
Type: Labor
Status: Open
Qty: 2
⏳ 2.9 business days
⏱️
Labor Added Nov 21, 4:27 PM
Type: Labor
Status: Open
Qty: 9.5
⏳ 1.9 business days
💵
Expenses Added Nov 24, 4:54 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Nov 25, 11:24 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 7, 1, 370
⏳ 2.0 business days
💵
Expenses Added Nov 26, 9:30 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.3 business days
📦
▶
2 Parts Requested Dec 3, 12:34 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Reschedule
To: Awaiting Parts
Duration in Previous: 27d 22h
⏱️
Labor Added Dec 3, 12:40 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Dec 14, 2:59 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 11d 2h
⏳ 3.0 business days
📦
▶
2 Parts Requested Dec 17, 4:34 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Reschedule
To: Awaiting Parts
Duration in Previous: 3d 1h
🚨 12.9 business days
🔩
▶
3 2x Parts Added Jan 6, 5:36 PM
2x Parts Added → Status: Reschedule → Labor Added
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 1h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
🚗
Status: Tech Off Site by Matthew Sebzda Jan 6, 5:41 PM
From: Reschedule, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 5m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 3:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 37m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22m, 0m
🚨 27.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250715

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 17.6 business days (threshold: 2.0 business days)
Exceeded by 15.6 business days
Awaiting Parts
Duration: 7.8 business days (threshold: 3.0 business days)
Exceeded by 4.8 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 12.3 business days (threshold: 3.0 business days)
Exceeded by 9.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📦
Parts Order 00084363
Closed
📦
Parts Order 00086158
Closed
📦
Parts Order 00086943
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 28, 1:34 PM
Invoice #
SM-250715

Work Details (18)

Name Type Status Qty Amount Date
WL-02997192 Parts Open 1 $0.00 Nov 5, 2:03 PM
WL-02997193 Expenses Open 1 $0.00 Nov 5, 2:03 PM
WL-03004942 Expenses Open 1 $0.00 Nov 12, 3:54 PM
WL-03004943 Expenses Open 1 $0.00 Nov 12, 3:54 PM
WL-03012442 Expenses Open 1 $0.00 Nov 18, 11:23 PM
WL-03013548 Labor Open 2 $0.00 Nov 19, 5:08 PM
WL-03016785 Labor Open 9.5 $0.00 Nov 21, 4:27 PM
WL-03018965 Expenses Open 1 $0.00 Nov 24, 4:54 PM
WL-03019537 Labor Open 7 $0.00 Nov 25, 11:24 AM
WL-03019538 Expenses Open 1 $0.00 Nov 25, 11:24 AM
WL-03019539 Travel Open 370 $0.00 Nov 25, 11:24 AM
WL-03021536 Expenses Open 1 $0.00 Nov 26, 9:30 PM
WL-03024937 Labor Open 1 $0.00 Dec 3, 12:40 PM
WL-03037299 Parts Open 1 $0.00 Dec 14, 2:59 PM
WL-03037300 Expenses Open 1 $0.00 Dec 14, 2:59 PM
WL-03055322 Parts Open 1 $0.00 Jan 6, 5:36 PM
WL-03055323 Expenses Open 1 $0.00 Jan 6, 5:36 PM
WL-03055329 Labor Open 2.5 $0.00 Jan 6, 5:40 PM

Details