Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311707 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 28, 2025 → Nov 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 4, 2025
✗ SLA Missed (9 biz days late)
Active: 14 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
14d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 18, 2025
14 business days (counted)
Running total: 14 of 5 biz days used
Created: Oct 28, 2025 Completed: Nov 18, 2025
Business Days Used 14 / 5
0 5d budget +9d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0 / 5
Oct 28 → Oct 28 Ready for Scheduling ▶ Running 0 0 / 5
Oct 28 → Nov 18 Assigned ▶ Running 14 14 / 5
Dispatch 0.0d
Coordinators 14.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.7 days
Over SLA
Billing
0.0 days
Created: Oct 28, 2025 Due: Nov 4, 2025 Completed: Nov 18, 2025 (13 days late)
📅
14.7 days Total Age
⏱️
14.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
14.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 28, 2025
Visit 2 Nov 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay 14.7 days stuck in "Assigned"
⏱️
Total Delay 14.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
14.7d / 0.5d SLA
Closed
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced brake/steer linkage - cycle tested unit - returned unit to service
🔍 Technician Findings
trouble shoot brake linkage inop - found 2 brake pedals inop
⚠️ Problem Description
found that brake linkage inop Dessin, Yves
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 28, 2:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 28, 2:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
⏱️
Labor Added Oct 28, 3:02 PM
Type: Labor
Status: Open
Qty: 2
🚨 15.0 business days
⏱️
2x Labor Added Nov 18, 10:07 AM
Type: Labor
Status: Open
Qty: 0.5, 3
🔩
▶
2 2x Parts Added Nov 18, 10:12 AM
2x Parts Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20d 20h, 0m
📄
▶
2 Status: Ready to Bill Nov 18, 2:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 21, 9:40 PM
Invoice Number: SM-246877

Bottlenecks

Assigned
Duration: 14.7 business days (threshold: 4.0 business hours)
Exceeded by 14.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 28, 2:15 PM
Invoice #
SM-246877

Work Details (5)

Name Type Status Qty Amount Date
WL-02986678 Labor Open 2 $0.00 Oct 28, 3:02 PM
WL-03010952 Labor Open 0.5 $0.00 Nov 18, 10:07 AM
WL-03010953 Labor Open 3 $0.00 Nov 18, 10:07 AM
WL-03010956 Parts Open 1 $0.00 Nov 18, 10:12 AM
WL-03010957 Parts Open 2 $0.00 Nov 18, 10:12 AM

Details