Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311724 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 28, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 18, 2025
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 4, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 28, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Nov 4 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 5.6d
Billing 3.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.6 days
Over SLA
Billing
3.5 days
Over SLA
Created: Oct 28, 2025 Due: Nov 18, 2025 Completed: Nov 4, 2025 (14 days early)
📅
5.6 days Total Age
⏱️
5.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 127 days old
🚨
Primary Delay 5.6 days stuck in "Assigned"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.6d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
4 Work Order Created Oct 28, 2:49 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
⚠️ 6.0 business days
✔️
Status: Completed by Kim Pearson Nov 4, 10:00 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 20h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Nov 5, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Nov 10, 12:26 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Nov 10, 4:38 PM
Invoice Number: SM-246100

Bottlenecks

Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 28, 2:49 PM
Invoice #
SM-246100

Work Details (1)

Name Type Status Qty Amount Date
WL-02986646 Parts Open 1 $603.50 Oct 28, 2:50 PM

Details