Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311742 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 28, 2025 → Oct 31, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 4, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Oct 28 → Oct 31, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Oct 28, 2025 Completed: Oct 31, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0 / 5
Oct 28 → Oct 28 Ready for Scheduling ▶ Running 0 0 / 5
Oct 28 → Oct 31 Assigned ▶ Running 3 3 / 5
Oct 31 → Oct 31 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.1d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Oct 28, 2025 Due: Nov 4, 2025 Completed: Oct 31, 2025 (4 days early)
📅
3.5 days Total Age
⏱️
3.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 127 days old
🚨
Primary Delay 3.4 days stuck in "Assigned"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repair Service, HOB won't raise, check functions
🔍 Technician Findings
Repair Service, note stating HOB won't raise, check all functions, stabilizer bar for motor came loose, reattached motor and did function tests
⚠️ Problem Description
Request Repair Service, note stating HOB won't raise, check all functions Cogdill, Kevin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 28, 3:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 28, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 59m
💵
Expenses Added Oct 29, 3:16 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Kevin Cogdill Oct 31, 4:31 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2d 23h
⏱️
6x Labor Added Oct 31, 4:45 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.75, 1.25, 5.5, 320
✔️
▶
2 Status: Completed Oct 31, 4:55 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 3, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
Status: Invoice Pending by Hannah Shaw Nov 3, 3:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 41m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:55 PM
Invoice Number: SM-245519

Bottlenecks

Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 28, 3:51 PM
Invoice #
SM-245519

Work Details (7)

Name Type Status Qty Amount Date
WL-02988288 Expenses Open 1 $0.00 Oct 29, 3:16 PM
WL-02992171 Labor Open 0.75 $0.00 Oct 31, 4:45 PM
WL-02992172 Labor Open 1.25 $0.00 Oct 31, 4:45 PM
WL-02992173 Labor Open 5.5 $0.00 Oct 31, 4:45 PM
WL-02992174 Expenses Open 1 $0.00 Oct 31, 4:45 PM
WL-02992175 Expenses Open 1 $0.00 Oct 31, 4:45 PM
WL-02992176 Travel Open 320 $0.00 Oct 31, 4:45 PM

Details