Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311763 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 28, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (288 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 29 → Nov 1, 2025
2 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 28, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Oct 29 Scheduled ▶ Running 1 1
Oct 29 → Nov 1 Tech On Site ▶ Running 2 3
Dispatch 0.0d
Coordinators 1.3d
Field Work 2.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Field Work
2.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 28, 2025 Due: Dec 31, 2026 Completed: Nov 1, 2025 (425 days early)
📅
3.3 days Total Age
⏱️
2.9d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 29, 2025
Visit 2 Oct 30, 2025
Visit 3 Oct 31, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 127 days old
🚨
Primary Delay 2.9 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/05/2025 SRobinson- Created follow up WO as requested. (WO-01313360)

10/28/2025 RArnold -Dispatching to Philmon to order parts

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Oct 28, 5:17 PM
Work Order Created → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0hVU000002ik4PYAQ, Philmon Mehari
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-28T12:00:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Oct 29, 4:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 58m
⏱️
3x Labor Added Oct 29, 7:44 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 6.5, 85
⏱️
2x Labor Added Oct 30, 7:00 PM
Type: Labor
Status: Open
Qty: 1, 4.5
⏱️
Labor Added Oct 30, 7:11 PM
Type: Labor
Status: Open
Qty: 1.75
🚗
Travel Added Oct 30, 7:23 PM
Type: Travel
Status: Open
Qty: 65
⏳ 1.6 business days
⏱️
Labor Added Oct 31, 8:21 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Philmon Mehari Oct 31, 8:35 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
⏳ 2.4 business days
⏱️
▶
2 Labor Added Nov 4, 11:22 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 48m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:30 PM
Invoice Number: SM-245935

Bottlenecks

Tech On Site
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Oct 28, 8:00 AM
Created
Oct 28, 5:17 PM
Invoice #
SM-245935

Work Details (9)

Name Type Status Qty Amount Date
WL-02988820 Labor Open 1.75 $155.00 Oct 29, 7:44 PM
WL-02988821 Labor Open 6.5 $237.50 Oct 29, 7:44 PM
WL-02988822 Travel Open 85 $0.00 Oct 29, 7:44 PM
WL-02990560 Labor Open 1 $155.00 Oct 30, 7:00 PM
WL-02990561 Labor Open 4.5 $237.50 Oct 30, 7:00 PM
WL-02990574 Labor Open 1.75 $0.00 Oct 30, 7:11 PM
WL-02990589 Travel Open 65 $0.00 Oct 30, 7:23 PM
WL-02992600 Labor Open 0.25 $0.00 Oct 31, 8:21 PM
WL-02995521 Labor Open 0.016666666666667 $76.00 Nov 4, 11:22 AM

Details