Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311888 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Oct 29, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (38 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 2, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Nov 2 → Nov 2, 2025
0 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Closed
Nov 2 → Nov 3, 2025
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 29, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Nov 2 Scheduled ▶ Running 2 2
Nov 2 → Nov 2 Completed ▶ Running 0 2
Nov 2 → Nov 3 Closed ▶ Running 1 3
Nov 3 → Nov 3 Incomplete ▶ Running 0 3
Dispatch 0.0d
Coordinators 2.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 29, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
2.9 days Total Age
⏱️
2.9d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 29, 2025
Visit 2 Oct 31, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 2.9 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29/2025 RArnold Dispatching to Davon for SN#201032622  located at US MED in Exton PA

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
▶
4 Work Order Created Oct 29, 12:51 PM
Work Order Created → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
👷
Technician Assigned by Rebecca Arnold
Technician: Davon Cox
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-29T12:00:00.000+0000
⏱️
2x Labor Added Oct 29, 7:09 PM
Type: Labor
Status: Open
Qty: 1.25, 0.5
⏳ 2.6 business days
⏱️
2x Labor Added Nov 2, 11:23 AM
Type: Labor
Status: Open
Qty: 1.25
⏱️
2x Labor Added Nov 2, 12:44 PM
Type: Labor
Status: Open
Qty: 1, 2
✔️
Status: Completed by Davon Cox Nov 2, 3:13 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 3h, 0m
⚠️
Status: Incomplete by Fady Messak Nov 3, 2:38 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 11h 24m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 4, 11:20 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 8h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:31 PM
Invoice Number: SM-245944

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Oct 29, 8:00 AM
Created
Oct 29, 12:51 PM
Invoice #
SM-245944

Work Details (7)

Name Type Status Qty Amount Date
WL-02988746 Labor Open 1.25 $95.00 Oct 29, 7:09 PM
WL-02988747 Labor Open 0.5 $155.00 Oct 29, 7:09 PM
WL-02993177 Labor Open 1.25 $95.00 Nov 2, 11:23 AM
WL-02993178 Labor Open 2 $155.00 Nov 2, 11:23 AM
WL-02993224 Labor Open 1 $0.00 Nov 2, 12:44 PM
WL-02993225 Labor Open 2 $0.00 Nov 2, 12:44 PM
WL-02995516 Labor Open 0.016666666666667 $76.00 Nov 4, 11:20 AM

Details