5 business days from creation · Target: Nov 5, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Oct 29 → Nov 5, 2025
5 business days (not counted)
3d
▶ Clock Running
Status: Reschedule
Nov 5 → Nov 10, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Oct 29, 2025Completed: Nov 10, 2025
Business Days Used3 / 5
05d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 29 → Oct 29
Created
▶ Running
0
0 / 5
Oct 29 → Oct 29
Ready for Scheduling
▶ Running
0
0 / 5
Oct 29 → Oct 29
Assigned
▶ Running
0
0 / 5
Oct 29 → Oct 29
Tech On Site
▶ Running
0
0 / 5
Oct 29 → Nov 5
Awaiting Parts
⏸ Paused
5
—
Nov 5 → Nov 10
Reschedule
▶ Running
3
3 / 5
Nov 10 → Nov 10
Tech On Site
▶ Running
0
3 / 5
Dispatch0.0d
Material Management5.6d
Coordinators3.9d
Field Work1.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.6 days
Over SLA
Coordinators
3.9 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Oct 29, 2025
Due: Nov 5, 2025
Completed: Nov 10, 2025 (4 days late)
📅
8.7 daysTotal Age
⏱️
5.6d in Awaiting PartsLongest Stage
🔄
10 transitionsStatus Changes
⚠️
4.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
13 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1Oct 29, 2025
Visit 2Nov 10, 2025
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay5.6 days stuck in "Awaiting Parts"
⏱️
Total Delay4.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Awaiting Parts
5.6d / 3.0d SLA
Reschedule
3.8d / 2.0d SLA
Completed
0.7d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/10/25 CRW - Internal board failure.
🔧Work Performed
Replaced Right Food end Caregiver panel - issue is still there, Checked internal Control Board - Replaced with Customer provided part. Bed is operational.
Assessed for Touchscreen issues. Replaced Left Touchscreen and Calibrated touchscreens. Verified scale and exit operational.
🔍Technician Findings
11/10/2025 CRW - Found issue is not in caregiver panel but in internal board.
Bed has note Screen not working. Also found Right Foot PT button controls not working.
⚠️Problem Description
Requested by Craig Walker: Repair - Screen not working, bed making three beeps constantly when connected to power
Timeline
📋
▶
2
Work Order Created Oct 29, 2:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 29, 2:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:4m
🔧
Status: Tech On Site by Craig WalkerOct 29, 3:14 PM
From:Assigned
To:Tech On Site
Duration in Previous:53m
⏱️
▶
3
3x Labor Added Oct 29, 3:21 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00084409
Status:Closed
📦
Status: Awaiting Parts by Craig Walker
From:Tech On Site
To:Awaiting Parts
Duration in Previous:10m
⏱️
▶
2
Labor Added Oct 29, 6:28 PM
Labor Added → Travel Added
🚗
Travel Added
Type:Travel
Status:Open
Qty:15
⚠️5.7 business days
🔩
▶
2
2x Parts Added Nov 5, 12:57 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 22h
⏳4.0 business days
🔧
Status: Tech On Site by Craig WalkerNov 10, 10:51 AM
From:Reschedule
To:Tech On Site
Duration in Previous:4d 21h
⏱️
2x Labor Added Nov 10, 12:15 PM
Type:Labor, Parts
Status:Open
Qty:1.25
⏱️
▶
2
Labor Added Nov 10, 12:30 PM
Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From:Tech On Site
To:Completed
Duration in Previous:1h 39m
⏱️
▶
2
3x Labor Added Nov 10, 6:20 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Craig Walker
From:Completed
To:Closed
Duration in Previous:5h 51m
📄
Status: Ready to Bill by Jennifer JohnsonNov 10, 6:37 PM
From:Closed
To:Ready to Bill
Duration in Previous:14m
📨
Status: Invoice Pending by Yecenia CamposNov 11, 12:05 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:5h 27m, 0m
⏳3.0 business days
🧾
Invoice Created Nov 15, 9:59 AM
Invoice Number:SM-246169
Bottlenecks
Awaiting Parts
Duration: 5.6 business days (threshold: 3.0 business days)
Exceeded by 2.6 business days
Reschedule
Duration: 3.8 business days (threshold: 2.0 business days)