Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311901 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Oct 29, 2025 → Oct 29, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 5, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 29, 2025 Completed: Oct 29, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0 / 5
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0 / 5
Oct 29 → Oct 29 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.3d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.2 days
Created: Oct 29, 2025 Due: Nov 5, 2025 Completed: Oct 29, 2025 (7 days early)
📅
0.6 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced side control brake linkage ran functional test returned stretcher back to service
🔍 Technician Findings
side control brake linkage inop
⚠️ Problem Description
Requested by Yves Dessin: side control brake linkage inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
4 Work Order Created Oct 29, 2:15 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
⏱️
2x Labor Added Oct 29, 2:37 PM
Type: Labor
Status: Open
Qty: 4, 0.5
🔩
Parts Added Oct 29, 3:02 PM
Type: Parts
Status: Open
Qty: 1
⏱️
3x Labor Added Oct 29, 3:07 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 4, 1
💵
▶
2 Expenses Added Oct 29, 4:49 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2h 31m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 30, 12:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 17m
📨
▶
2 Status: Invoice Pending Oct 30, 2:03 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 8.0 business days
🧾
Invoice Created Nov 10, 9:16 AM
Invoice Number: SM-245148

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 29, 2:15 PM
Invoice #
SM-245148

Work Details (7)

Name Type Status Qty Amount Date
WL-02988157 Labor Open 4 $0.00 Oct 29, 2:37 PM
WL-02988158 Labor Open 0.5 $0.00 Oct 29, 2:37 PM
WL-02988242 Parts Open 1 $0.00 Oct 29, 3:02 PM
WL-02988265 Labor Open 0.5 $0.00 Oct 29, 3:07 PM
WL-02988264 Labor Open 4 $0.00 Oct 29, 3:07 PM
WL-02988266 Expenses Open 1 $0.00 Oct 29, 3:07 PM
WL-02988493 Expenses Open 1 $0.00 Oct 29, 4:49 PM

Details