Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311925 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Delivery • PC

📍 Massapequa Planned Parenthood — 35 CARMANS ROAD, MASSAPEQUA NY, 11758

Oct 29, 2025 → Oct 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 5, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 29, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0
Oct 29 → Oct 29 Assigned ▶ Running 0 0
Oct 29 → Oct 31 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 1.8d
Field Work 0.0d
Billing 40.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Field Work
0.0 days
Billing
40.6 days
Over SLA
Created: Oct 29, 2025 Due: Nov 5, 2025 Completed: Oct 31, 2025 (5 days early)
📅
1.8 days Total Age
⏱️
30.0d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
39.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 30.0 days stuck in "Billing Review"
⏱️
Total Delay 39.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
30.0d / 2.0d SLA
Ready to Bill
10.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29 KSmith --

🔧 Work Performed
Trophon was delivered to this site Trophon2 - SN: 490578-013
🔍 Technician Findings
Trophon delivery
⚠️ Problem Description
Take Trophon retrieved as part of WO-01311923 and place it at requested location within Massapequa Planned Parenthood. Please make sure to add Trophon SN to WO. https://www.ebiotrack.com/omnicor/workorder.php?wo=6995
📄 Description
Nanosonics Trophon 2

Timeline

📋
▶
2 Work Order Created Oct 29, 3:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Oct 29, 3:35 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Curtis Allen
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-30T17:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Oct 30, 9:18 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Curtis Allen
From: Scheduled
To: Completed
Duration in Previous: 1d 5h
🏁
Status: Closed by Curtis Allen Oct 30, 9:24 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.3 business days
💵
Status: Billing Review by Diane Patton Nov 4, 9:27 AM
From: Closed
To: Billing Review
Duration in Previous: 4d 13h
🚨 30.0 business days
📄
Status: Ready to Bill by Scott Berry Dec 18, 2:08 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 44d 4h
🚨 11.0 business days
📨
Status: Invoice Pending by Yecenia Campos Jan 5, 6:15 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18d 4h
💰
▶
2 Status: Invoiced Jan 5, 6:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250538

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Curtis Allen
Scheduled
Oct 30, 1:00 PM
Created
Oct 29, 3:20 PM
Invoice #
SM-250538

Work Details (3)

Name Type Status Qty Amount Date
WL-02990864 Labor Open 1.5 $0.00 Oct 30, 9:18 PM
WL-02990865 Labor Open 0.25 $862.50 Oct 30, 9:18 PM
WL-02990866 Travel Open 39 - Oct 30, 9:18 PM

Details