Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311938 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Oct 29, 2025 → Nov 6, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 5, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Oct 29 → Nov 4, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Nov 4 → Nov 6, 2025
2 business days (not counted)
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Oct 29, 2025 Completed: Nov 6, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0 / 5
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0 / 5
Oct 29 → Nov 4 Assigned ▶ Running 4 4 / 5
Nov 4 → Nov 6 Awaiting Parts ⏸ Paused 2 —
Nov 6 → Nov 6 Tech On Site ▶ Running 0 4 / 5
Dispatch 0.0d
Material Management 3.0d
Coordinators 3.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
3.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 29, 2025 Due: Nov 5, 2025 Completed: Nov 6, 2025 (on time)
📅
6.5 days Total Age
⏱️
3.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
5.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 5, 2025
Visit 2 Nov 6, 2025

AI Analysis

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Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 3.6 days stuck in "Assigned"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.31.25 PO received

🔧 Work Performed
Replaced nurse call cable, 10-5-25 KC, replaced RT nurse call module, 10-6-25 KC, tested all functions, returned to service
🔍 Technician Findings
Nurse cable damaged, missing Nurse call module Hospital
⚠️ Problem Description
Physical damage, out of scope Dead Batteries, Nurse cable damaged, missing Nurse call module Hospital Walker, Craig
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
▶
2 Work Order Created Oct 29, 3:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Oct 29, 4:05 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Craig Walker
⏳ 4.0 business days
📦
▶
2 Parts Requested Nov 3, 7:57 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Walker
From: Assigned
To: Awaiting Parts
Duration in Previous: 5d 4h
⏳ 2.5 business days
⏱️
2x Labor Added Nov 5, 5:22 PM
Type: Labor, Parts
Status: Open
Qty: 1
🔧
Status: Tech On Site by Kevin Cogdill Nov 6, 3:44 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 2d 19h
⏱️
▶
3 Labor Added Nov 6, 3:51 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 8m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Nov 12, 10:40 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 13, 10:51 AM
Invoice Number: SM-246283

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📦
Parts Order 00084676
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Oct 29, 3:49 PM
Invoice #
SM-246283

Work Details (3)

Name Type Status Qty Amount Date
WL-02997598 Labor Open 1 $95.00 Nov 5, 5:22 PM
WL-02997599 Parts Open 1 $0.00 Nov 5, 5:22 PM
WL-02998731 Labor Open 1 $95.00 Nov 6, 3:51 PM

Details