Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311945 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 29, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met
Active: 41 biz days
🕐 Clock stopped: Invoiced (Dec 31, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Assigned
Oct 29 → Dec 31, 2025
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Completed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 41 of ? biz days used
Created: Oct 29, 2025 Invoiced: Dec 31, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Dec 31 Assigned ▶ Running 41 41
Dec 31 → Dec 31 Completed ▶ Running 0 41
Dec 31 → Dec 31 Reschedule ▶ Running 0 41
Dispatch 0.0d
Coordinators 41.5d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
41.5 days
Over SLA
Billing
0.3 days
Created: Oct 29, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
41.5 days Total Age
⏱️
41.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
41.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 41.5 days stuck in "Assigned"
⏱️
Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
41.5d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I replaced the footboard. needs PT right head caster changed out, also needs sensor board for air mattress. Invoice for work performed thus far, additional work order required to complete repair
🔍 Technician Findings
footboard damaged, missing caster, mattress stuck in turn assist. Invoice for work performed thus far, additional work order required to complete repair
⚠️ Problem Description
Assess and Repair
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 29, 4:08 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
3x Labor Added Oct 30, 11:44 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 8
🚨 40.0 business days
✔️
Status: Completed by Jennifer Johnson Dec 31, 1:46 PM
From: Assigned, Completed, Reschedule
To: Completed, Reschedule, Closed
Duration in Previous: 62d 22h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 31, 1:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16m
💰
Status: Invoiced by Hannah Shaw Dec 31, 4:10 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 57m
⏳ 2.0 business days
🧾
Invoice Created Jan 2, 1:53 PM
Invoice Number: SM-250248

Bottlenecks

Assigned
Duration: 41.5 business days (threshold: 4.0 business hours)
Exceeded by 41.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 29, 4:08 PM
Invoice #
SM-250248

Work Details (3)

Name Type Status Qty Amount Date
WL-02991164 Labor Open 1.5 $142.50 Oct 30, 11:44 PM
WL-02991165 Labor Open 0.5 $47.50 Oct 30, 11:44 PM
WL-02991166 Travel Open 8 $0.00 Oct 30, 11:44 PM

Details