Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311946 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 29, 2025 → Oct 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (17 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 29, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 31 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 1.9d
Billing 39.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Billing
39.9 days
Over SLA
Created: Oct 29, 2025 Due: Nov 30, 2025 Completed: Oct 31, 2025 (30 days early)
📅
1.9 days Total Age
⏱️
39.6d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
40.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 39.6 days stuck in "Ready to Bill"
⏱️
Total Delay 40.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
39.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I replaced the footboard, changed out batteries for drive to work. i tested all functions of bed and placed back into service.
🔍 Technician Findings
Footboard not working, drive not working
⚠️ Problem Description
Assess and Repair
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 29, 4:08 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
2x Labor Added Oct 30, 11:10 PM
Type: Labor, Parts
Status: Open
Qty: 3, 2
✔️
Status: Completed by MICHAEL SWINGLE Oct 30, 11:35 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 7h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 2:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 19m
🚨 40.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 61d 0h
💰
▶
2 Status: Invoiced Dec 31, 4:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250248

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Ready to Bill
Duration: 39.6 business days (threshold: 1.0 business days)
Exceeded by 38.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 29, 4:08 PM
Invoice #
SM-250248

Work Details (2)

Name Type Status Qty Amount Date
WL-02991101 Labor Open 3 $285.00 Oct 30, 11:10 PM
WL-02991102 Parts Open 2 $0.00 Oct 30, 11:10 PM

Details