Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311953 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 29, 2025 → Oct 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (18 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 29, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 29 Assigned ▶ Running 0 0
Oct 29 → Oct 30 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.4d
Field Work 1.1d
Billing 39.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
1.1 days
Over SLA
Billing
39.9 days
Over SLA
Created: Oct 29, 2025 Due: Nov 30, 2025 Completed: Oct 30, 2025 (31 days early)
📅
1.5 days Total Age
⏱️
39.7d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
39.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 39.7 days stuck in "Ready to Bill"
⏱️
Total Delay 39.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
39.7d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced fowler motor on bed. Tested all functions of the bed and placed back into service
🔍 Technician Findings
Head of bed will not go up or down
⚠️ Problem Description
Assess and Repair
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 29, 4:12 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 4x Labor Added Oct 29, 7:35 PM
4x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by MICHAEL SWINGLE
From: Assigned
To: Tech On Site
Duration in Previous: 3h 23m
✔️
Status: Completed by MICHAEL SWINGLE Oct 30, 10:25 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14h 49m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 2:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
🚨 40.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 61d 0h
💵
Status: Billing Review by Hannah Shaw Dec 31, 3:56 PM
From: Invoice Pending
To: Billing Review
Duration in Previous: 1h 43m
💰
▶
2 Status: Invoiced Dec 31, 4:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250248

Bottlenecks

Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 39.7 business days (threshold: 1.0 business days)
Exceeded by 38.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 29, 4:12 PM
Invoice #
SM-250248

Work Details (4)

Name Type Status Qty Amount Date
WL-02988796 Labor Open 2 $190.00 Oct 29, 7:35 PM
WL-02988797 Labor Open 0.5 $47.50 Oct 29, 7:35 PM
WL-02988798 Travel Open 8 $6.00 Oct 29, 7:35 PM
WL-02988799 Parts Open 1 $0.00 Oct 29, 7:35 PM

Details