📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121
Oct 29, 2025 → Dec 30, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Assigned
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Closed
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 2 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Awaiting Parts
Oct 31 → Dec 30, 2025
38 business days (not counted)
Created: Oct 29, 2025Completed: Dec 30, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 29 → Oct 31
Assigned
▶ Running
2
2
Oct 31 → Oct 31
Completed
▶ Running
0
2
Oct 31 → Oct 31
Closed
▶ Running
0
2
Oct 31 → Dec 30
Awaiting Parts
⏸ Paused
38
—
Material Management38.6d
Coordinators1.9d
Billing1.6d
✓ SLA Met
Material Management
38.6 days
Over SLA
Coordinators
1.9 days
Over SLA
Billing
1.6 days
Over SLA
Created: Oct 29, 2025
Due: Dec 31, 2025
Completed: Dec 30, 2025 (1 days early)
📅
40.5 daysTotal Age
⏱️
38.6d in Awaiting PartsLongest Stage
🔄
6 transitionsStatus Changes
⚠️
37.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay38.6 days stuck in "Awaiting Parts"
⏱️
Total Delay37.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Awaiting Parts
38.6d / 3.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Please add this part to servicemax before billing ( it was customer supplied)ASSEMBLY, SA CONTROL BOARD, ZOOM, FOR USE WITH: FOR FL27 (2131/2141) INTOUCH® CRITICAL CARE BED by Stryker Medical
OEM #: 27-2548
$408.30 each
🔧Work Performed
replaced batteries/ replaced zoom wire harness / replaced zoom boards between casters/ and replaced zoom board between handles
🔍Technician Findings
batteries dead/ zoom harness shorted and boards shorted
⚠️Problem Description
Assess and Repair
📄Description
Bed, Electric
Oct 31, 2025 2:43pm
@Kenneth Lancara please add these parts per CSA note;
Please add this part to servicemax before billing ( it was customer supplied)ASSEMBLY, SA CONTROL BOARD, ZOOM, FOR USE WITH: FOR FL27 (2131/2141) INTOUCH® CRITICAL CARE BED by Stryker Medical OEM #: 27-2548 $408.30 each
Timeline
📋
▶
2
Work Order Created Oct 29, 4:14 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
⏳2.0 business days
🔩
3x Parts Added Oct 30, 11:16 PM
Type:Parts
Status:Open
Qty:1, 2
⏱️
▶
2
Labor Added Oct 30, 11:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:1d 7h, 0m
📦
Status: Awaiting Parts by Hannah ShawOct 31, 2:58 PM
From:Closed
To:Awaiting Parts
Duration in Previous:15h 25m
🚨39.0 business days
🔩
Parts Added Dec 30, 2:00 PM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Jennifer JohnsonDec 30, 4:14 PM
From:Awaiting Parts, Completed, Closed
To:Completed, Closed, Ready to Bill
Duration in Previous:60d 2h, 0m
📨
Status: Invoice Pending by Hannah ShawDec 31, 2:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:21h 58m
💰
▶
2
Status: Invoiced Dec 31, 4:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250248
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Awaiting Parts
Duration: 38.6 business days (threshold: 3.0 business days)
Exceeded by 35.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)