Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311958 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Oct 29, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (19 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 29, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 29 Assigned ▶ Running 0 0
Oct 29 → Oct 29 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 41.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
41.2 days
Over SLA
Created: Oct 29, 2025 Due: Nov 30, 2025 Completed: Oct 29, 2025 (32 days early)
📅
0.4 days Total Age
⏱️
40.9d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
40.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 40.9 days stuck in "Ready to Bill"
⏱️
Total Delay 40.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
40.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I replaced the footboard and the footboard sensor cable. Also changed out the sensor assembly pc board.
🔍 Technician Findings
note on bed said footboard not working and mattress is staying in turn assist.
⚠️ Problem Description
Assess and Repair
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 29, 4:15 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
3x Labor Added Oct 29, 6:39 PM
Type: Labor, Parts
Status: Open
Qty: 5.5, 1
🔧
▶
2 Status: Tech On Site Oct 29, 7:20 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 30, 12:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 1m
🚨 41.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 2:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 62d 2h
💰
▶
2 Status: Invoiced Dec 31, 4:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250248

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 40.9 business days (threshold: 1.0 business days)
Exceeded by 39.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 29, 4:15 PM
Invoice #
SM-250248

Work Details (3)

Name Type Status Qty Amount Date
WL-02988720 Labor Open 5.5 $522.50 Oct 29, 6:39 PM
WL-02988721 Parts Open 1 $0.00 Oct 29, 6:39 PM
WL-02988722 Parts Open 1 $0.00 Oct 29, 6:39 PM

Details