Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312022 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Oct 30, 2025 → Jan 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 6, 2025
✗ SLA Missed (45 biz days late)
Active: 50 biz days
Paused: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Nov 6, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 17, 2025
6 business days (counted)
Running total: 11 of 5 biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 12 of 5 biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 3, 2025
9 business days (counted)
Running total: 21 of 5 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 3 → Dec 14, 2025
7 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 14 → Dec 15, 2025
1 business day (counted)
Running total: 22 of 5 biz days used
28d
▶ Clock Running
Status: Scheduled
Dec 15 → Jan 27, 2026
28 business days (counted)
Running total: 50 of 5 biz days used
Created: Oct 30, 2025 Completed: Jan 27, 2026
Business Days Used 50 / 5
0 5d budget +45d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 5
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 5
Oct 30 → Nov 6 Assigned ▶ Running 5 5 / 5
Nov 6 → Nov 17 Scheduled ▶ Running 6 11 / 5
Nov 17 → Nov 18 Reschedule ▶ Running 1 12 / 5
Nov 18 → Dec 3 Scheduled ▶ Running 9 21 / 5
Dec 3 → Dec 14 Awaiting Parts ⏸ Paused 7 —
Dec 14 → Dec 15 Reschedule ▶ Running 1 22 / 5
Dec 15 → Jan 27 Scheduled ▶ Running 28 50 / 5
Dispatch 0.0d
Material Management 7.2d
Coordinators 53.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.2 days
Over SLA
Coordinators
53.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 30, 2025 Due: Nov 6, 2025 Completed: Jan 27, 2026 (81 days late)
📅
58.0 days Total Age
⏱️
28.8d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
49.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (2 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 14, 2025
Visit 2 Jan 9, 2026
Visit 3 Jan 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 28.8 days stuck in "Scheduled"
⏱️
Total Delay 49.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
45.2d / 2.0d SLA
Reschedule
2.3d / 2.0d SLA
Awaiting Parts
7.2d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21/26 CDempsey- Parts located and secured for approved repair. Tyler and Fernando to be onsite next week.

1/9/26 CDempsey- Parts are missing.

1/6/26 CDempsey- Tyler to be onsite Thursday and Friday this week.

12/17/25 CDempsey- Parts arrived.

12/11/25 CDempsey- Tyler onsite. Parts have not arrived yet.

12/3/25 CDempsey- Tyler to order parts.

11.19.25 PO is received

11/18/25 CDempsey- Tyler quoted.

11/4/25 CDempsey- Tyler will evaluate next week.

🔧 Work Performed
tested and inspected quote sent 1/9 Parts were misplaced spent the morning finding them and securing them on the bed part shelf for the next trip 1/27 FLemos Replaced batteries and test check operational
🔍 Technician Findings
battery issue
⚠️ Problem Description
Requested by John Lynn/GE: Needs need battery. Is what the display says.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 30, 8:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Oct 30, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Nov 6, 10:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-13T16:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Nov 14, 12:37 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
🔄
Status: Reschedule by Craig Dempsey Nov 17, 4:18 PM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 5h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Nov 18, 4:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
⚠️ 10.0 business days
📦
▶
2 Parts Requested Dec 3, 5:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Scheduled
To: Awaiting Parts
Duration in Previous: 15d 1h
⚠️ 7.8 business days
💵
▶
2 2x Expenses Added Dec 14, 3:30 PM
2x Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 10d 22h
📅
▶
2 Dispatch Scheduled Dec 15, 12:15 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 20h 45m
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 18, 4:30 PM
Scheduled For: 2026-01-08T15:00:00.000+0000
🚨 14.9 business days
⏱️
7x Labor Added Jan 9, 5:45 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 1, 225, 0.25, 3
⏳ 1.8 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 12, 12:43 PM
Scheduled For: 2026-01-19T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 13, 3:07 PM
Scheduled For: 2026-01-26T15:00:00.000+0000
🚨 10.0 business days
⏱️
▶
3 Labor Added Jan 27, 1:27 PM
Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Fernando Lemos
From: Scheduled
To: Completed
Duration in Previous: 43d 1h
🏁
Status: Closed by Fernando Lemos Jan 27, 1:40 PM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 28, 4:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 30, 9:16 PM
Invoice Number: SM-252455

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Awaiting Parts
Duration: 7.2 business days (threshold: 3.0 business days)
Exceeded by 4.2 business days
Scheduled
Duration: 28.8 business days (threshold: 2.0 business days)
Exceeded by 26.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

📦
Parts Order 00086189
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Jan 26, 10:00 AM
Created
Oct 30, 8:15 AM
Invoice #
SM-252455

Work Details (12)

Name Type Status Qty Amount Date
WL-03007595 Labor Open 1 $95.00 Nov 14, 12:37 PM
WL-03037331 Expenses Open 1 $0.00 Dec 14, 3:30 PM
WL-03037330 Parts Open 2 $90.67 Dec 14, 3:30 PM
WL-03060230 Labor Open 5 $0.00 Jan 9, 5:45 PM
WL-03060232 Expenses Open 1 $0.00 Jan 9, 5:45 PM
WL-03060233 Travel Open 5 $0.00 Jan 9, 5:45 PM
WL-03060234 Travel Open 225 $0.00 Jan 9, 5:45 PM
WL-03060231 Expenses Open 1 $0.00 Jan 9, 5:45 PM
WL-03060228 Labor Open 0.25 $0.00 Jan 9, 5:45 PM
WL-03060229 Labor Open 3 $190.00 Jan 9, 5:45 PM
WL-03079956 Labor Open 1 $95.00 Jan 27, 1:27 PM
WL-03079958 Expenses Open 1 $0.00 Jan 27, 1:30 PM

Details