Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312061 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 30, 2025 → Oct 30, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 6, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 30, 2025 Completed: Oct 30, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 5
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 5
Oct 30 → Oct 30 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Billing
0.1 days
Created: Oct 30, 2025 Due: Nov 6, 2025 Completed: Oct 30, 2025 (7 days early)
📅
0.7 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
cam guide adjusted ran functional test returned bed back to service
🔍 Technician Findings
cam guide adjusted ran functional test returned bed back to service
⚠️ Problem Description
Requested by Yves Dessin: head will not go up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 30, 10:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 30, 10:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
⏱️
▶
2 Labor Added Oct 30, 4:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5h 34m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 3:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 25m
📨
▶
2 Status: Invoice Pending Oct 31, 4:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.9 business days
🧾
Invoice Created Nov 3, 11:36 AM
Invoice Number: SM-245415

Bottlenecks

Assigned
Duration: 5.6 business hours (threshold: 4.0 business hours)
Exceeded by 1.6 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 30, 10:20 AM
Invoice #
SM-245415

Work Details (1)

Name Type Status Qty Amount Date
WL-02990214 Labor Open 2 $0.00 Oct 30, 4:05 PM

Details