Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312069 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Stanford Hospital — 300 Pasteur Drive, Palo Alto CA, 94304

Oct 30, 2025 → Nov 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (1 biz days late)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Nov 4, 2025)
2d
▶ Clock Running
Status: Created
Oct 30 → Nov 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Closed
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Oct 30, 2025 Invoiced: Nov 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Nov 3 Created ▶ Running 2 2
Nov 3 → Nov 4 Closed ▶ Running 1 3
Coordinators 3.0d
Billing 1.5d
✗ SLA Missed
Coordinators
3.0 days
Over SLA
Billing
1.5 days
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Nov 4, 2025 (57 days early)
📅
4.0 days Total Age
⏱️
3.7d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 3.7 days stuck in "Closed"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
3.0d / 2.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Oct 30, 10:51 AM
Work Order: WO-01312069
Type: CSOL Services
Priority: PSM
⏳ 2.0 business days
⏱️
Labor Added Nov 1, 7:01 PM
Type: Labor
Status: Open
Qty: 2
⏳ 1.0 business days
🏁
Status: Closed by Caitlin Mcgee Nov 3, 1:15 PM
From: Scheduled
To: Closed
Duration in Previous: 4d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 6, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Timothy Amburgey Nov 6, 4:27 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 41m
💰
Status: Invoiced by Timothy Amburgey Nov 7, 4:02 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 34m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:37 PM
Invoice Number: SM-245770

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
Oct 28, 8:00 AM
Created
Oct 30, 10:51 AM
Invoice #
SM-245770

Work Details (1)

Name Type Status Qty Amount Date
WL-02993082 Labor Open 2 $70.00 Nov 1, 7:01 PM

Details