Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312076 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 30, 2025 → Nov 6, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 6, 2025
✗ SLA Missed
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Oct 30 → Nov 6, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Oct 30, 2025 Completed: Nov 6, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 5
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 5
Oct 30 → Nov 6 Assigned ▶ Running 5 5 / 5
Nov 6 → Nov 6 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 6.1d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Oct 30, 2025 Due: Nov 6, 2025 Completed: Nov 6, 2025 (on time)
📅
6.0 days Total Age
⏱️
5.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 5.9 days stuck in "Assigned"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions, no issues found
🔍 Technician Findings
no notes stating any issue, check all functions
⚠️ Problem Description
Requested by Kevin Cogdill: Request Repair Service, no notes stating any issue, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 30, 11:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 30, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 11m
⚠️ 6.0 business days
🔧
▶
3 Status: Tech On Site Nov 6, 4:07 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Kevin Cogdill Nov 6, 4:12 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 12, 11:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 18h
📨
▶
2 Status: Invoice Pending Nov 12, 12:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Nov 13, 10:47 AM
Invoice Number: SM-246316

Bottlenecks

Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 30, 11:18 AM
Invoice #
SM-246316

Work Details (1)

Name Type Status Qty Amount Date
WL-02998774 Labor Open 2 $0.00 Nov 6, 4:10 PM

Details