Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312077 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Oct 30, 2025 → Nov 6, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 6, 2025
✗ SLA Missed
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Oct 30 → Nov 6, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Oct 30, 2025 Completed: Nov 6, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 5
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 5
Oct 30 → Nov 6 Assigned ▶ Running 5 5 / 5
Nov 6 → Nov 6 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 6.1d
Field Work 0.3d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Field Work
0.3 days
Billing
0.2 days
Created: Oct 30, 2025 Due: Nov 6, 2025 Completed: Nov 6, 2025 (on time)
📅
6.0 days Total Age
⏱️
5.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 5.9 days stuck in "Assigned"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions, no issues found, returned to service
🔍 Technician Findings
no notes stating any issue, check all functions
⚠️ Problem Description
Requested by Kevin Cogdill: Request Repair Service, no notes stating any issue, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 30, 11:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 30, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 12m
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Nov 6, 4:14 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 2, 0.25, 1
✔️
▶
2 Status: Completed Nov 6, 6:22 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.7 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 12, 11:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h
📨
▶
2 Status: Invoice Pending Nov 12, 12:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 63.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-246316

Bottlenecks

Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 30, 11:18 AM
Invoice #
SM-246316

Work Details (3)

Name Type Status Qty Amount Date
WL-02998782 Labor Open 2 $0.00 Nov 6, 4:17 PM
WL-02998783 Labor Open 0.25 $0.00 Nov 6, 4:17 PM
WL-02998784 Expenses Open 1 $0.00 Nov 6, 4:17 PM

Details