Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312078 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 30, 2025 → Oct 30, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 6, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 30, 2025 Completed: Oct 30, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 5
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 5
Oct 30 → Oct 30 Assigned ▶ Running 0 0 / 5
Oct 30 → Oct 30 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.1d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.1 days
Billing
0.1 days
Created: Oct 30, 2025 Due: Nov 6, 2025 Completed: Oct 30, 2025 (7 days early)
📅
0.7 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repair Service, note said HOB not working, check all functions
🔍 Technician Findings
Repair Service, note said HOB not working, check all functions
⚠️ Problem Description
Requested by Kevin Cogdill: Request Repair Service, note said HOB not working, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 30, 11:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 30, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 12m
🔧
Status: Tech On Site by Kevin Cogdill Oct 30, 4:24 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 52m
⏱️
▶
3 2x Labor Added Oct 30, 4:47 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 23m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 3:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 48m
📨
▶
2 Status: Invoice Pending Oct 31, 4:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.9 business days
🧾
Invoice Created Nov 3, 11:36 AM
Invoice Number: SM-245415

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 30, 11:19 AM
Invoice #
SM-245415

Work Details (2)

Name Type Status Qty Amount Date
WL-02990271 Labor Open 1 $0.00 Oct 30, 4:47 PM
WL-02990272 Labor Open 1.5 $0.00 Oct 30, 4:47 PM

Details