Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312084 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Oct 30, 2025 → Nov 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 2, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 30, 2025 Completed: Nov 2, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Nov 2 Scheduled ▶ Running 1 1
Dispatch 0.1d
Coordinators 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.0 days
Billing
1.3 days
Over SLA
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Nov 2, 2025 (59 days early)
📅
2.0 days Total Age
⏱️
2.5d in 07e-Partial Project Longest Stage
🔄
5 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 30, 2025
Visit 2 Nov 2, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 2.5 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 RArnold - Dispatching to Davon for SN#100281719  located at US MED in PA

🔧 Work Performed
FCO86600072
🔍 Technician Findings
FCO86600072
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Oct 30, 11:37 AM
Work Order: WO-01312084
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 30, 12:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-30T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 35m
⏳ 2.0 business days
⏱️
2x Labor Added Nov 2, 1:17 PM
Type: Labor
Status: Open
Qty: 0.5, 1
⏱️
Labor Added Nov 2, 2:08 PM
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by Davon Cox Nov 2, 3:27 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 4h, 0m
⏳ 2.0 business days
⏱️
Labor Added Nov 4, 2:33 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 2:46 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 1h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 48m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:32 PM
Invoice Number: SM-245952

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Oct 30, 8:00 AM
Created
Oct 30, 11:37 AM
Invoice #
SM-245952

Work Details (4)

Name Type Status Qty Amount Date
WL-02993243 Labor Open 0.5 $155.00 Nov 2, 1:17 PM
WL-02993244 Labor Open 1 $95.00 Nov 2, 1:18 PM
WL-02993256 Labor Open 3 $0.00 Nov 2, 2:08 PM
WL-02995799 Labor Open 0.016666666666667 $38.00 Nov 4, 2:33 PM

Details