Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312086 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Oct 30, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (38 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Nov 2 → Nov 2, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Closed
Nov 2 → Nov 3, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 30, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Nov 2 Scheduled ▶ Running 1 1
Nov 2 → Nov 2 Completed ▶ Running 0 1
Nov 2 → Nov 3 Closed ▶ Running 1 2
Nov 3 → Nov 3 Incomplete ▶ Running 0 2
Dispatch 0.1d
Coordinators 2.0d
Billing 15.6d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.0 days
Billing
15.6 days
Over SLA
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
2.0 days Total Age
⏱️
12.0d in Invoiced Longest Stage
🔄
10 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 30, 2025
Visit 2 Oct 31, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 12.0 days stuck in "Invoiced"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
3.5d / 1.0d SLA
Invoiced
12.0d
Billing Review
0.0d / 2.0d SLA
Billing Correction Needed
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/25/2025 Jsackett - Deleted SM-245951, returned WO to Billing Correction for update and rebill per credit request. See Corrective Action for more info

10/30/2025 RArnold - Dispatching to Davon for SN#100281719  located at US MED in PA

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 30, 11:41 AM
Work Order: WO-01312086
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 30, 12:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-30T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 32m
⏱️
Labor Added Oct 30, 10:01 PM
Type: Labor
Status: Open
Qty: 1.25
⏱️
Labor Added Oct 31, 4:20 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 1.0 business days
⏱️
2x Labor Added Nov 2, 11:26 AM
Type: Labor
Status: Open
Qty: 0.75, 1.25
✔️
Status: Completed by Davon Cox Nov 2, 3:14 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 4h, 0m
⚠️
Status: Incomplete by Fady Messak Nov 3, 2:39 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 11h 24m, 0m
⏳ 2.0 business days
⏱️
Labor Added Nov 4, 10:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 10:34 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 7h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 1:49 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 11m
🚨 12.0 business days
💵
▶
2 Status: Billing Review Nov 25, 11:26 AM
Status: Billing Review → Status: Billing Correction Needed
💳
Status: Billing Correction Needed by Jane Sackett
From: Billing Review
To: Billing Correction Needed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Nov 25, 11:50 AM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 22m
⏳ 2.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 16h

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Oct 30, 8:00 AM
Created
Oct 30, 11:41 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-02990984 Labor Open 1.25 $95.00 Oct 30, 10:01 PM
WL-02992106 Labor Open 0.25 $155.00 Oct 31, 4:20 PM
WL-02993179 Labor Open 0.75 $155.00 Nov 2, 11:26 AM
WL-02993180 Labor Open 1.25 $95.00 Nov 2, 11:26 AM
WL-02995407 Labor Open 0.016666666666667 $76.00 Nov 4, 10:22 AM

Details