Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312089 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 30, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 20, 2025
✓ SLA Met (10 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 30 → Nov 5, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 30, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Nov 5 Assigned ▶ Running 4 4
Dispatch 0.0d
Coordinators 5.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
3.0 days
Over SLA
Created: Oct 30, 2025 Due: Nov 20, 2025 Completed: Nov 5, 2025 (15 days early)
📅
5.0 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
IDP15 Exchange Pump

Timeline

📋
▶
4 Work Order Created Oct 30, 11:49 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 5.0 business days
✔️
Status: Completed by Kim Pearson Nov 5, 9:52 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 23h, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 6, 9:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 45m
⏳ 3.0 business days
📨
Status: Invoice Pending by Yecenia Campos Nov 10, 12:44 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 3h, 0m
🧾
Invoice Created Nov 10, 4:38 PM
Invoice Number: SM-246111

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 30, 11:49 AM
Invoice #
SM-246111

Work Details (1)

Name Type Status Qty Amount Date
WL-02989749 Parts Open 1 $1,215.50 Oct 30, 11:49 AM

Details