Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312109 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan University Hospital — 1000 Montauk Hwy, West Islip NY, 11795

Oct 30, 2025 → Dec 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (32 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Dec 21, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 25, 2025
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 17 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 11, 2025
10 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 27 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 21, 2025
6 business days (counted)
Running total: 33 of ? biz days used
Created: Oct 30, 2025 Completed: Dec 21, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Oct 30 Scheduled ▶ Running 0 0
Oct 30 → Oct 31 Ready for Scheduling ▶ Running 1 1
Oct 31 → Nov 25 Scheduled ▶ Running 16 17
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 17
Nov 25 → Dec 11 Scheduled ▶ Running 10 27
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 27
Dec 11 → Dec 21 Scheduled ▶ Running 6 33
Dispatch 0.0d
Coordinators 35.2d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.2 days
Over SLA
Billing
1.3 days
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Dec 21, 2025 (10 days early)
📅
33.9 days Total Age
⏱️
17.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
28.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 14, 2025
Visit 2 Dec 15, 2025
Visit 3 Dec 16, 2025
Visit 4 Dec 17, 2025
Visit 5 Dec 18, 2025
Visit 6 Dec 19, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 17.0 days stuck in "Scheduled"
⏱️
Total Delay 28.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
33.6d / 2.0d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 1258 CM ack msg; LM w/DC; DC avail; LM w/Dee Dee re cnfm; 1908 Dee Dee cnfm; 2003 ack cnfm; LM w/DC; 10/30/2025 DC ack cnfm;11/25/2025 1445 DC avail; 1445 LM w/Dee Dee; LM w/Adam; 1510 Adam says 0700-1500; LM w/DC; 1523 DC okay; LM re marked cnfm; 12/11/2025 1232 Dee Dee req. dbl Sunday; 1327 DC avail; 1440 LM w/Dee Dee re cnfm; 1501 Dee Dee cnfm; 1721 ack cnfm; LM w/DC

Timeline

📋
▶
3 Work Order Created Oct 30, 12:56 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 30, 8:35 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7h 35m
🚨 17.4 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 25, 2:55 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 25d 19h
📅
▶
2 Dispatch Scheduled Nov 25, 3:33 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 37m
🚨 11.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 11, 1:07 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 15d 21h
🗓️
Status: Scheduled by Caitlin Mcgee Dec 11, 5:22 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 15m
⏳ 3.8 business days
⏱️
▶
2 2x Labor Added Dec 16, 10:34 AM
2x Labor Added → 5x Labor Added
⏱️
5x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 0.5, 8
⏱️
▶
3 3x Labor Added Dec 16, 10:51 AM
3x Labor Added → Labor Added → 6x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 16, 11:02 AM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Dec 16, 11:12 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
2x Labor Added Dec 17, 2:16 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
Labor Added Dec 17, 2:29 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Dec 18, 8:14 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Dec 18, 9:16 AM
Type: Labor
Status: Open
Qty: 2
⏳ 2.0 business days
⏱️
Labor Added Dec 19, 6:20 PM
Type: Labor
Status: Open
Qty: 14
💵
6x Expenses Added Dec 19, 6:33 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 19, 6:45 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 19, 6:53 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.6 business days
💵
Expenses Added Dec 21, 12:10 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Danielle Corff Dec 21, 12:16 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 18h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 23, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
📨
Status: Invoice Pending by Hannah Shaw Dec 23, 4:41 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16m
💰
▶
2 Status: Invoiced Dec 24, 3:15 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249865

Bottlenecks

Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
Dec 14, 8:00 AM
Created
Oct 30, 12:56 PM
Invoice #
SM-249865

Work Details (37)

Name Type Status Qty Amount Date
WL-03039090 Labor Open 0.5 $20.00 Dec 16, 10:34 AM
WL-03039091 Labor Open 0.5 $20.00 Dec 16, 10:34 AM
WL-03039094 Labor Open 0.75 $30.00 Dec 16, 10:35 AM
WL-03039092 Labor Open 0.5 $20.00 Dec 16, 10:35 AM
WL-03039093 Labor Open 0.5 $20.00 Dec 16, 10:35 AM
WL-03039096 Labor Open 8 $950.00 Dec 16, 10:36 AM
WL-03039095 Labor Open 8 $950.00 Dec 16, 10:36 AM
WL-03039130 Labor Open 8 $76.00 Dec 16, 10:51 AM
WL-03039128 Labor Open 0.5 $1,015.00 Dec 16, 10:51 AM
WL-03039129 Labor Open 8 $1,015.00 Dec 16, 10:51 AM
WL-03039131 Labor Open 1 $40.00 Dec 16, 10:53 AM
WL-03039132 Expenses Open 1 $52.00 Dec 16, 10:55 AM
WL-03039133 Expenses Open 1 $52.00 Dec 16, 10:55 AM
WL-03039134 Expenses Open 1 $52.00 Dec 16, 10:55 AM
WL-03039135 Expenses Open 1 $52.00 Dec 16, 10:55 AM
WL-03039136 Expenses Open 1 $52.00 Dec 16, 10:55 AM
WL-03039137 Expenses Open 1 $52.00 Dec 16, 10:55 AM
WL-03039151 Expenses Open 1 $210.22 Dec 16, 11:02 AM
WL-03039158 Expenses Open 1 $52.00 Dec 16, 11:12 AM
WL-03039159 Expenses Open 1 $210.23 Dec 16, 11:13 AM
WL-03040663 Labor Open 0.5 $20.00 Dec 17, 2:16 PM
WL-03040664 Labor Open 8 $950.00 Dec 17, 2:16 PM
WL-03040670 Labor Open 1 $40.00 Dec 17, 2:29 PM
WL-03041614 Labor Open 0.75 $30.00 Dec 18, 8:14 AM
WL-03041613 Labor Open 8 $950.00 Dec 18, 8:14 AM
WL-03041615 Labor Open 1 $40.00 Dec 18, 8:15 AM
WL-03041662 Labor Open 2 $0.00 Dec 18, 9:16 AM
WL-03043976 Labor Open 14 $560.00 Dec 19, 6:20 PM
WL-03043982 Expenses Open 1 $195.57 Dec 19, 6:33 PM
WL-03043983 Expenses Open 1 $49.06 Dec 19, 6:33 PM
WL-03043984 Expenses Open 1 $195.58 Dec 19, 6:33 PM
WL-03043985 Expenses Open 1 $195.58 Dec 19, 6:33 PM
WL-03043986 Expenses Open 1 $195.58 Dec 19, 6:33 PM
WL-03043987 Expenses Open 1 $10.00 Dec 19, 6:33 PM
WL-03043993 Expenses Open 1 $428.15 Dec 19, 6:45 PM
WL-03044013 Expenses Open 1 $97.45 Dec 19, 6:53 PM
WL-03044676 Expenses Open 1 $5.00 Dec 21, 12:10 PM

Details