Work Order 360 View

🔒 Internal CSA Notes

11/4/25 AJinerson - Tracy called back and confirmed with scheduling tech visit for today, 11/4 with current ETA between 12pm-3pm. 

Arrival instructions: When technician pulls in the road will be blocked, please go to entrance/gate. 

Technician can go straight to the unit (doesn't need to ask for Tracy upon arrival). Tracy said they are technically open 24/7, so if tech is earlier/later than arrival time, it is fine. 

11/4/25 AJinerson - Per previous WO, POC is Tracy Harris:

Tracy Harris

808-683-2363

wellness@watermanvillage.com 

11/4/25 AJinerson - Parts delay now showing ETA today, 11/4

11/3/25 AJinerson - Called and tried different extension option. Spoke with Monica who transferred me to Security on site to see if someone could assist w/ scheduling. Security transferred me to Wendy at ext. 251. Left VM for Wendy at extension 251 needing to schedule for 11/4. 

11/3/25 AJinerson - Called and left VM regarding needing to confirm scheduling. 

🔧 Work Performed

Replaced the BP kit.

🔍 Technician Findings

Kiosk was functioning normally.

⚠️ Problem Description

Tech will be shipped replacement BP Kit Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement. Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part. Tech will be sent Key to Kiosk. Special Instructions: Reported by client: Blood pressure result still inaccurate. One user test result was 80/63 and other users mentioning result are way off. Please revisit this location replace parts as/if needed, perform calibrations, and confirm full and accurate functionality. Call Tracy Harris @ 352-383-0051 ext 304 or via email at wellness@watermanvillage.com to schedule the onsite visit. Please order key and give to pharmacy after service is complete*** Use this password to access the kiosk: WFE72CFW If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call

📄 Description

Higi Station Hardwired

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Nov 4, 2025 8:53am

@Robert Lewis​ Hey Rob! Customer just confirmed to schedule this visit today, 11/4. I let her know you are expected to receive parts by late morning today so arrival time could be anywhere between 12PM-3PM, she said that's fine as they are open 24/7 and if your arrival time is earlier/later than that it's ok.

 

She did provide the below arrival instructions:

When technician pulls in the road will be blocked, please go to entrance/gate. 

Technician can go straight to the unit (doesn't need to ask for Tracy upon arrival).

 

POC if needed:

Tracy Harris

808-683-2363

wellness@watermanvillage.com 

 

CC @Mark Franks​ 

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