Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312168 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 30, 2025 → Oct 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (40 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 30, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Oct 30 Scheduled ▶ Running 0 0
Oct 30 → Oct 30 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.2 days
Billing
1.3 days
Over SLA
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Oct 30, 2025 (62 days early)
📅
0.6 days Total Age
⏱️
5.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 5.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 RArnold - Dispatching to Philmon for SN#100403848 located at US MED in PA

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 30, 2:55 PM
Work Order: WO-01312168
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 30, 3:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-30T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 11m
🔧
Status: Tech On Site by Philmon Mehari Oct 30, 5:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 38m
⏱️
2x Labor Added Oct 30, 7:20 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Philmon Mehari Oct 30, 7:35 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 49m, 0m
⏱️
Labor Added Oct 31, 10:01 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 31, 10:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 37m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 7h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:31 PM
Invoice Number: SM-245957

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Oct 30, 8:00 AM
Created
Oct 30, 2:55 PM
Invoice #
SM-245957

Work Details (3)

Name Type Status Qty Amount Date
WL-02990581 Labor Open 1.5 $95.00 Oct 30, 7:20 PM
WL-02990582 Labor Open 1 $155.00 Oct 30, 7:20 PM
WL-02991426 Labor Open 0.016666666666667 $38.00 Oct 31, 10:01 AM

Details