Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312213 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Evergreen Healthcare — 12040 NE 128th St, Kirkland WA, 98034

Oct 30, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met
Active: 1 biz days
🕐 Clock stopped: Invoiced (Oct 31, 2025)
1d
▶ Clock Running
Status: Created
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 30, 2025 Invoiced: Oct 31, 2025
Coordinators 0.7d
Billing 1.5d
✓ SLA Met
Coordinators
0.7 days
Billing
1.5 days
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
0.7 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.7d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CREDENTIALING

Timeline

📋
Work Order Created Oct 30, 6:05 PM
Work Order: WO-01312213
Type: CSOL Services
Priority: PSM
⏱️
▶
2 Labor Added Oct 30, 11:42 PM
Labor Added → Status: Closed
🏁
Status: Closed by Erin Jones
From: Scheduled
To: Closed
Duration in Previous: 5h 37m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 6, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
📨
Status: Invoice Pending by Timothy Amburgey Nov 6, 4:27 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 41m
💰
Status: Invoiced by Timothy Amburgey Nov 7, 4:02 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 34m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:37 PM
Invoice Number: SM-245770

Bottlenecks

Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Oct 30, 3:00 PM
Created
Oct 30, 6:05 PM
Invoice #
SM-245770

Work Details (1)

Name Type Status Qty Amount Date
WL-02991163 Labor Open 2 $70.00 Oct 30, 11:42 PM

Details