📍 Trinity Health Ann Arbor — 5337 McAuley Dr., Ypsilanti MI, 48197
Oct 30, 2025 → Nov 9, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (5 biz days late)
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 10, 2025
6 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 30, 2025Completed: Nov 10, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 30 → Oct 30
Created
▶ Running
0
0
Oct 30 → Oct 30
Scheduled
▶ Running
0
0
Oct 30 → Oct 31
Ready for Scheduling
▶ Running
1
1
Oct 31 → Nov 10
Scheduled
▶ Running
6
7
Dispatch0.0d
Coordinators6.4d
Billing1.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.4 days
Over SLA
Billing
1.8 days
Created: Oct 30, 2025
Due: Dec 31, 2025
Completed: Nov 10, 2025 (51 days early)
📅
6.3 daysTotal Age
⏱️
6.3d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
6.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
15 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Nov 3, 2025
Visit 2Nov 4, 2025
Visit 3Nov 5, 2025
Visit 4Nov 6, 2025
Visit 5Nov 7, 2025
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay6.3 days stuck in "Scheduled"
⏱️
Total Delay6.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
6.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.8d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/30/2025 1527 chg for JF; ack msg; LM w/JF; 1921 JF okay; 1947 LM w/Betty Jo re cnfm; 2024 Betty Jo cnfm; 2041 ack cnfm; LM w/JF; 2043 JF ack msg; 11/5/2025 1527 Betty Jo add TH-F; 1610 ack msg; LM w/JF; 1611 JF ack msg
📅
SEC3URE
Nov 7, 2025 10:00am – 6:00pm
Work Order: WO-01312233
Location: Trinity Health Ann Arbor
Address: 5337 McAuley Dr., Ypsilanti, MI 48197
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
http
📅
SEC3URE
Nov 6, 2025 10:00am – 6:00pm
Work Order: WO-01312233
Location: Trinity Health Ann Arbor
Address: 5337 McAuley Dr., Ypsilanti, MI 48197
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
http
📅
SEC3URE
Nov 3, 2025 10:00am – 6:00pm
Work Order: WO-01312233
Location: Trinity Health Ann Arbor
Address: 5337 McAuley Dr., Ypsilanti, MI 48197
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
SEC3URE
Nov 4, 2025 10:00am – 6:00pm
Work Order: WO-01312233
Location: Trinity Health Ann Arbor
Address: 5337 McAuley Dr., Ypsilanti, MI 48197
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
SEC3URE
Nov 5, 2025 10:00am – 6:00pm
Work Order: WO-01312233
Location: Trinity Health Ann Arbor
Address: 5337 McAuley Dr., Ypsilanti, MI 48197
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.