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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312238 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Oct 31, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
0d
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 31, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Assigned ▶ Running 0 0
Dispatch 0.2d
Coordinators 0.0d
Billing 4.0d
✓ SLA Met
Dispatch
0.2 days
Coordinators
0.0 days
Billing
4.0 days
Over SLA
Created: Oct 31, 2025 Due: Nov 7, 2025 Completed: Oct 31, 2025 (7 days early)
📅
0.2 days Total Age
⏱️
4.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 14, 2025
Visit 2 Oct 30, 2025
Visit 3 Oct 31, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 4.0 days stuck in "Ready to Bill"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/31/25 MMcNamara


Technician Findings:
Initial survey of unit and 4 probes:
1. S2092 810nm 200mW Standard Tip Issue 1 needs UDI label  A7027
2, S2110 69 LED Cluster Probe needs UDI label A6442
3. S2160 810nm 1W Cluster (5x200mW) Issue 1 Needs UDI label A6588
4. Bad Key Switch, needs replacing.
5. Needs 2 Probe Socket Assembly's rev 4
6. Needs new PL539 Main bd to PS cable, rev4
7. Boot around the mains input module (P-1307) is split
8. LX2.3 needs UDI Label
Note: Unit came with no bag or power cord.

Work Performed
LX2.3
1. Replaced key switch
2. Replaced both probe sockets 1 and 2 with issue 4 assemblies. added mounting velcro and padding.
3. Replaced PL539 Main bd to PS cable with issue 3 version, added mounting velcro.
4. Replaced P-1307 boot around the mains input module.
5. Replaced UDI Label
5. Performed complete re-test of LX2.3 unit.

S2092 810nm 200mW Standard Tip
1. Created and applied new UDI label.

S2110 69 LED Cluster Probe
1. Created and applied new UDI label.

S2160 810nm 1W Cluster (5x200mW)
1. Created and applied new UDI label.
🔧 Work Performed
LX2.3 1. Replaced key switch 2. Replaced both probe sockets 1 and 2 with issue 4 assemblies. added mounting velcro and padding. 3. Replaced PL539 Main bd to PS cable with issue 3 version, added mounting velcro. 4. Replaced P-1307 boot around the mains input module. 5. Replaced UDI Label 5. Performed complete re-test of LX2.3 unit. S2092 810nm 200mW Standard Tip 1. Created and applied new UDI label. S2110 69 LED Cluster Probe 1. Created and applied new UDI label. S2160 810nm 1W Cluster (5x200mW) 1. Created and applied new UDI label.
🔍 Technician Findings
1. S2092 810nm 200mW Standard Tip Issue 1 needs UDI label A7027 2, S2110 69 LED Cluster Probe needs UDI label A6442 3. S2160 810nm 1W Cluster (5x200mW) Issue 1 Needs UDI label A6588 4. Bad Key Switch, needs replacing. 5. Needs 2 Probe Socket Assembly's rev 4 6. Needs new PL539 Main bd to PS cable, rev4 7. Boot around the mains input module (P-1307) is split 8. LX2.3 needs UDI Label Note: Unit came with no bag or power cord.
⚠️ Problem Description
Faults Unit won't power on. Intermittent power with activation of keyswitch.

Timeline

📋
▶
2 Work Order Created Oct 31, 7:37 AM
Work Order Created → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Oct 31, 8:42 AM
Type: Labor
Status: Open
Qty: 3.75, 4.75, 3.5
👷
▶
2 Technician Assigned Oct 31, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1h 32m
✔️
Status: Completed by MICHAEL MCNAMARA Oct 31, 9:20 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Nov 2, 6:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton Nov 6, 4:03 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 9h, 0m
🧾
Invoice Created Nov 7, 12:18 AM
Invoice Number: SM-245765

Bottlenecks

Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Oct 31, 7:37 AM
Invoice #
SM-245765

Work Details (4)

Name Type Status Qty Amount Date
WL-02991277 Expenses Open 1 $0.00 Oct 31, 7:37 AM
WL-02991329 Labor Open 3.75 $393.75 Oct 31, 8:42 AM
WL-02991330 Labor Open 4.75 $565.25 Oct 31, 8:42 AM
WL-02991331 Labor Open 3.5 $367.50 Oct 31, 8:42 AM

Details