Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312249 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 31, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 31, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Assigned ▶ Running 0 0
Oct 31 → Oct 31 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Billing
1.3 days
Over SLA
Created: Oct 31, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
0.9 days Total Age
⏱️
3.5d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 3.5 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/2025 Cever created and dispatched for US MED PA SN 100281383

🔧 Work Performed
FCO86600069
🔍 Technician Findings
NONE
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 31, 8:18 AM
Work Order: WO-01312249
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Oct 31, 8:27 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 8m
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-31T12:00:00.000+0000
⏱️
▶
2 2x Labor Added Oct 31, 3:22 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6h 54m, 0m
⏳ 2.0 business days
⏱️
Labor Added Nov 3, 2:43 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 3, 2:49 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 48m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:32 PM
Invoice Number: SM-245961

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Oct 31, 8:00 AM
Created
Oct 31, 8:18 AM
Invoice #
SM-245961

Work Details (3)

Name Type Status Qty Amount Date
WL-02991943 Labor Open 1.25 $95.00 Oct 31, 3:22 PM
WL-02991944 Labor Open 0.25 $155.00 Oct 31, 3:22 PM
WL-02994163 Labor Open 0.016666666666667 $38.00 Nov 3, 2:43 PM

Details