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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312304 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Oct 31, 2025 → Nov 30, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 7, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Paused: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
6d
▶ Clock Running
Status: Assigned
Oct 31 → Nov 10, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Nov 10 → Nov 25, 2025
10 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Nov 25 → Dec 1, 2025
2 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 8 of 5 biz days used
Created: Oct 31, 2025 Completed: Dec 1, 2025
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0 / 5
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0 / 5
Oct 31 → Nov 10 Assigned ▶ Running 6 6 / 5
Nov 10 → Nov 25 Awaiting Parts ⏸ Paused 10 —
Nov 25 → Dec 1 Reschedule ▶ Running 2 8 / 5
Dec 1 → Dec 1 Tech On Site ▶ Running 0 8 / 5
Dispatch 0.0d
Material Management 10.1d
Coordinators 8.7d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.1 days
Over SLA
Coordinators
8.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Oct 31, 2025 Due: Nov 7, 2025 Completed: Dec 1, 2025 (23 days late)
📅
18.3 days Total Age
⏱️
10.1d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
13.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 31, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 124 days old
🚨
Primary Delay 10.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Awaiting Parts
10.1d / 3.0d SLA
Reschedule
2.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
26nov2025 fjackson replaced compressor and verified running ok, checked all functions, returned to floor 31oct2025 fjackson pump running running louder than usual, checked for any loose connections, will order pump
🔍 Technician Findings
running loud
⚠️ Problem Description
bed report loud when pump running Jackson, Robert

Timeline

📋
▶
2 Work Order Created Oct 31, 12:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 31, 12:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
⏳ 1.0 business days
⏱️
Labor Added Nov 2, 11:11 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.0 business days
📦
▶
2 Parts Requested Nov 9, 10:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Assigned
To: Awaiting Parts
Duration in Previous: 9d 11h
🚨 10.0 business days
🔩
▶
2 2x Parts Added Nov 24, 7:33 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 20h
⏳ 2.6 business days
🔧
Status: Tech On Site by Robert Jackson Nov 30, 9:33 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
▶
2 3x Labor Added Nov 30, 9:39 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 3:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 52m
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 2, 8:00 AM
Invoice Number: SM-247888

Bottlenecks

Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Awaiting Parts
Duration: 10.1 business days (threshold: 3.0 business days)
Exceeded by 7.1 business days
Reschedule
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📦
Parts Order 00085018
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Oct 31, 12:12 PM
Invoice #
SM-247888

Work Details (6)

Name Type Status Qty Amount Date
WL-02993425 Labor Open 1 $0.00 Nov 2, 11:11 PM
WL-03019092 Parts Open 1 $0.00 Nov 24, 7:33 PM
WL-03019093 Expenses Open 1 $0.00 Nov 24, 7:33 PM
WL-03022102 Labor Open 2 $0.00 Nov 30, 9:39 PM
WL-03022103 Labor Open 0.5 $0.00 Nov 30, 9:39 PM
WL-03022104 Travel Open 22 $0.00 Nov 30, 9:39 PM

Details