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← WO Overview

WO-01312305 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Oct 31, 2025 → Nov 20, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 7, 2025
✗ SLA Missed (8 biz days late)
Active: 13 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Nov 3, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
11d
▶ Clock Running
Status: Assigned
Nov 3 → Nov 19, 2025
11 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 13 of 5 biz days used
Created: Oct 31, 2025 Completed: Nov 20, 2025
Business Days Used 13 / 5
0 5d budget +8d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0 / 5
Oct 31 → Nov 3 Ready for Scheduling ▶ Running 1 1 / 5
Nov 3 → Nov 19 Assigned ▶ Running 11 12 / 5
Nov 19 → Nov 19 Entered ▶ Running 0 12 / 5
Nov 19 → Nov 20 Assigned ▶ Running 1 13 / 5
Dispatch 0.0d
Coordinators 15.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
15.5 days
Over SLA
Billing
0.0 days
Created: Oct 31, 2025 Due: Nov 7, 2025 Completed: Nov 20, 2025 (12 days late)
📅
14.0 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 10, 2025
Visit 2 Nov 14, 2025
Visit 3 Nov 20, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 124 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
13.5d / 0.5d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
recalibrated unit screens - unit returned to service
🔍 Technician Findings
found unit with touch screen flickering on right - left side not working at all
⚠️ Problem Description
Touch Screen on Patient right side flickering, Left side not working at all. Currently in Room 3502

Timeline

📋
▶
2 Work Order Created Oct 31, 12:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Nov 3, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
⚠️ 6.0 business days
💵
Expenses Added Nov 10, 11:10 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Nov 11, 8:14 AM
Type: Labor, Expenses
Status: Open
Qty: 6, 1
🚗
Travel Added Nov 11, 6:40 PM
Type: Travel
Status: Open
Qty: 330
⏳ 2.0 business days
💵
Expenses Added Nov 13, 9:25 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Nov 14, 5:36 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.8 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 16d 5h, 0m
⏱️
▶
2 2x Labor Added Nov 20, 8:24 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17h 49m, 0m
📄
▶
3 Status: Ready to Bill Nov 20, 3:46 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 21, 9:40 PM
Invoice Number: SM-247096

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 31, 12:15 PM
Invoice #
SM-247096

Work Details (11)

Name Type Status Qty Amount Date
WL-03001957 Expenses Open 1 $0.00 Nov 10, 11:10 AM
WL-03002953 Labor Open 6 $0.00 Nov 11, 8:14 AM
WL-03002954 Expenses Open 1 $0.00 Nov 11, 8:14 AM
WL-03003929 Travel Open 330 $0.00 Nov 11, 6:40 PM
WL-03005804 Expenses Open 1 $0.00 Nov 13, 9:25 AM
WL-03008100 Labor Open 6 $0.00 Nov 14, 5:36 PM
WL-03008101 Expenses Open 1 $0.00 Nov 14, 5:36 PM
WL-03008102 Travel Open 330 $0.00 Nov 14, 5:36 PM
WL-03008103 Expenses Open 1 $0.00 Nov 14, 5:40 PM
WL-03014253 Labor Open 0.66666666666667 $0.00 Nov 20, 8:24 AM
WL-03014254 Labor Open 1 $0.00 Nov 20, 8:24 AM

Details