Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312309 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 31, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 31 → Nov 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 31, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Scheduled ▶ Running 0 0
Oct 31 → Nov 1 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.8 days
Billing
1.3 days
Over SLA
Created: Oct 31, 2025 Due: Dec 31, 2025 Completed: Nov 1, 2025 (60 days early)
📅
0.9 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/2025 RArnold - dispatching to Philmon for SN#100395499 & 100469221 & 100382513 located at US MED in PA

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 31, 12:37 PM
Work Order: WO-01312309
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 31, 12:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-31T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 13m
🔧
Status: Tech On Site by Philmon Mehari Oct 31, 1:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 47m
⏱️
▶
2 6x Labor Added Oct 31, 8:50 PM
6x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 1.75
🚗
Travel Added Oct 31, 9:01 PM
Type: Travel
Status: Open
Qty: 175
💵
16x Expenses Added Oct 31, 9:48 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Philmon Mehari Oct 31, 9:58 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 19m, 0m
⏳ 2.3 business days
⏱️
Labor Added Nov 4, 11:04 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 11:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:31 PM
Invoice Number: SM-245967

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Oct 31, 8:00 AM
Created
Oct 31, 12:37 PM
Invoice #
SM-245967

Work Details (27)

Name Type Status Qty Amount Date
WL-02992633 Labor Open 1.5 $95.00 Oct 31, 8:50 PM
WL-02992634 Labor Open 1.5 $95.00 Oct 31, 8:50 PM
WL-02992629 Labor Open 1 $155.00 Oct 31, 8:50 PM
WL-02992630 Labor Open 0.75 $155.00 Oct 31, 8:50 PM
WL-02992631 Labor Open 1 $155.00 Oct 31, 8:50 PM
WL-02992632 Labor Open 1.5 $155.00 Oct 31, 8:50 PM
WL-02992636 Labor Open 1.5 $95.00 Oct 31, 8:52 PM
WL-02992637 Labor Open 1.75 $0.00 Oct 31, 8:52 PM
WL-02992635 Labor Open 1.5 $95.00 Oct 31, 8:52 PM
WL-02992644 Travel Open 175 $0.00 Oct 31, 9:01 PM
WL-02992713 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992714 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992715 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992716 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992717 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992718 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992707 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992703 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992704 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992705 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992706 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992708 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992709 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992710 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992711 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02992712 Expenses Open 1 $0.00 Oct 31, 9:48 PM
WL-02995456 Labor Open 0.016666666666667 $152.00 Nov 4, 11:04 AM

Details