Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312314 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 31, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 31 → Nov 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 31, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Scheduled ▶ Running 0 0
Oct 31 → Nov 1 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.8 days
Billing
1.3 days
Over SLA
Created: Oct 31, 2025 Due: Dec 31, 2025 Completed: Nov 1, 2025 (60 days early)
📅
0.9 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/2025 RArnold - dispatching to Philmon for SN#201017063 located at US MED in PA

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
▶
4 Work Order Created Oct 31, 1:11 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Philmon Mehari
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-31T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
🔧
Status: Tech On Site by Philmon Mehari Oct 31, 1:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 29m
⏱️
2x Labor Added Oct 31, 8:41 PM
Type: Labor
Status: Open
Qty: 1, 1.5
🚗
Travel Added Oct 31, 9:01 PM
Type: Travel
Status: Open
Qty: 65
💵
Expenses Added Oct 31, 9:06 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Oct 31, 9:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
⏱️
Labor Added Nov 4, 11:02 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 11:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:31 PM
Invoice Number: SM-245968

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Oct 31, 8:00 AM
Created
Oct 31, 1:11 PM
Invoice #
SM-245968

Work Details (5)

Name Type Status Qty Amount Date
WL-02992619 Labor Open 1 $155.00 Oct 31, 8:41 PM
WL-02992620 Labor Open 1.5 $95.00 Oct 31, 8:41 PM
WL-02992643 Travel Open 65 $0.00 Oct 31, 9:01 PM
WL-02992650 Expenses Open 1 $0.00 Oct 31, 9:06 PM
WL-02995451 Labor Open 0.016666666666667 $38.00 Nov 4, 11:02 AM

Details