Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312316 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Oct 31, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 0 biz days
🕐 Clock stopped: Invoiced (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 31 → Nov 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 31, 2025 Invoiced: Nov 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Scheduled ▶ Running 0 0
Oct 31 → Nov 1 Tech On Site ▶ Running 0 0
Nov 1 → Nov 1 Tech Off Site ▶ Running 0 0
Nov 1 → Nov 1 Completed ▶ Running 0 0
Dispatch 2.8d
Coordinators 0.0d
Field Work 0.8d
Billing 13.2d
✗ SLA Missed
Dispatch
2.8 days
Over SLA
Coordinators
0.0 days
Field Work
0.8 days
Billing
13.2 days
Over SLA
Created: Oct 31, 2025 Due: Oct 31, 2025 Completed: Nov 1, 2025 (on time)
📅
0.8 days Total Age
⏱️
13.0d in Ready to Bill Longest Stage
🔄
10 transitions Status Changes
⚠️
13.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 124 days old
🚨
Primary Delay 13.0 days stuck in "Ready to Bill"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
13.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
L2 Screening
2.8d / 1.0d SLA
L2 Review
3.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/2025 RArnold -Dispatching to Joe

🔧 Work Performed
Giraffe Shuttle and accessories Installation complete
🔍 Technician Findings
Giraffe Shuttle and accessories one Installation complete
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GSH25421091SA,GSH25421090SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Shuttle
📞 Call Description
GEHC MIC Installation - 2 SHUTTLE

Timeline

📋
▶
4 Work Order Created Oct 31, 1:16 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000HS2ftQAD, Joseph Nuovo
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-31T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2m
🔧
Status: Tech On Site by Joseph Nuovo Oct 31, 1:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4m
⏱️
▶
3 Labor Added Oct 31, 8:28 PM
Labor Added → Status: Tech Off Site → Status: Completed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 6m
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 1.4 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 3, 9:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
🚨 13.0 business days
💵
▶
3 Status: Billing Review Nov 20, 12:46 PM
Status: Billing Review → Labor Added → Status: L2 Screening
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey
From: Billing Review
To: L2 Screening
Duration in Previous: 1m
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Nov 24, 1:25 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 6d 23h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
L2 Screening
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Oct 31, 8:00 AM
Created
Oct 31, 1:16 PM
Invoice #
247866

Work Details (2)

Name Type Status Qty Amount Date
WL-02992611 Labor Open 0.5 $350.00 Oct 31, 8:28 PM
WL-03014710 Labor Open 0.016666666666667 $38.00 Nov 20, 12:47 PM

Details