Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312321 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 31, 2025 → Nov 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 7, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Oct 31 → Nov 6, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Oct 31, 2025 Completed: Nov 6, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0 / 5
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0 / 5
Oct 31 → Nov 6 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 4.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Billing
1.0 days
Created: Oct 31, 2025 Due: Nov 7, 2025 Completed: Nov 6, 2025 (1 days early)
📅
4.0 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced the power supply box.
🔍 Technician Findings
Bed was not getting any power.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Bed was not getting any power.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 31, 1:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 31, 1:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Nov 5, 8:36 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 8h, 1m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 11, 5:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 20h
📨
Status: Invoice Pending by Hannah Shaw Nov 12, 10:03 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16h 44m, 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 13, 10:50 AM
Invoice Number: SM-246270

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 31, 1:30 PM
Invoice #
SM-246270

Work Details (4)

Name Type Status Qty Amount Date
WL-02997865 Labor Open 1 $0.00 Nov 5, 8:36 PM
WL-02997866 Labor Open 2 $0.00 Nov 5, 8:36 PM
WL-02997867 Travel Open 23.8 $0.00 Nov 5, 8:36 PM
WL-02997868 Parts Open 1 $0.00 Nov 5, 8:36 PM

Details