Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312323 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 31, 2025 → Nov 6, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 7, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Oct 31 → Nov 7, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
Created: Oct 31, 2025 Completed: Nov 7, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0 / 5
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0 / 5
Oct 31 → Nov 7 Assigned ▶ Running 5 5 / 5
Dispatch 0.0d
Coordinators 4.9d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Oct 31, 2025 Due: Nov 7, 2025 Completed: Nov 7, 2025 (on time)
📅
4.9 days Total Age
⏱️
4.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 4.9 days stuck in "Assigned"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Side Control Linkage.
🔍 Technician Findings
Foot pedal is not engaging.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Foot pedal is not engaging.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 31, 1:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 31, 1:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
⚠️ 5.0 business days
⏱️
▶
3 2x Labor Added Nov 6, 7:40 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 6d 7h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.5 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 12, 10:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
📨
▶
2 Status: Invoice Pending Nov 12, 12:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Nov 13, 10:47 AM
Invoice Number: SM-246316

Bottlenecks

Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 31, 1:31 PM
Invoice #
SM-246316

Work Details (2)

Name Type Status Qty Amount Date
WL-02999187 Labor Open 1.5 $0.00 Nov 6, 7:40 PM
WL-02999188 Parts Open 1 $0.00 Nov 6, 7:40 PM

Details