Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312348 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Oct 31, 2025 → Dec 3, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 7, 2025
✗ SLA Missed (15 biz days late)
Active: 20 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
10d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 17, 2025
10 business days (counted)
Running total: 10 of 5 biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 11 of 5 biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 3, 2025
9 business days (counted)
Running total: 20 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 20 of 5 biz days used
Created: Oct 31, 2025 Completed: Dec 3, 2025
Business Days Used 20 / 5
0 5d budget +15d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0 / 5
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0 / 5
Oct 31 → Oct 31 Assigned ▶ Running 0 0 / 5
Oct 31 → Nov 17 Scheduled ▶ Running 10 10 / 5
Nov 17 → Nov 18 Reschedule ▶ Running 1 11 / 5
Nov 18 → Dec 3 Scheduled ▶ Running 9 20 / 5
Dec 3 → Dec 3 Tech On Site ▶ Running 0 20 / 5
Dispatch 0.0d
Coordinators 21.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 31, 2025 Due: Nov 7, 2025 Completed: Dec 3, 2025 (25 days late)
📅
20.6 days Total Age
⏱️
10.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
16.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 124 days old
🚨
Primary Delay 10.6 days stuck in "Scheduled"
⏱️
Total Delay 16.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
19.9d / 2.0d SLA
Reschedule
1.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 CDempsey- Based on PO, unit is being retired.

11.19.25 PO is received

11/14/25 tbollman recommending retirement due to part availability and age awaiting feedback from cvustomer

11/4/25 CDempsey- Tyler will evaluate bed next week.

🔧 Work Performed
tested looked up part found it is no longer sold recommend retirement John got approval for retirement
🔍 Technician Findings
needs retired
⚠️ Problem Description
Requested by John Lynn: Left side rail broken. Please assess for end of life and needing to be retired.
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Oct 31, 3:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Oct 31, 3:35 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 31m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-13T16:00:00.000+0000
🚨 10.0 business days
⏱️
Labor Added Nov 14, 12:34 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
🔄
Status: Reschedule by Craig Dempsey Nov 17, 4:13 PM
From: Scheduled
To: Reschedule
Duration in Previous: 17d 1h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Nov 18, 4:19 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 1d 0h
⚠️ 10.0 business days
🔧
▶
2 Status: Tech On Site Dec 3, 5:29 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 0m
📄
▶
2 Status: Ready to Bill Dec 4, 12:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Dec 5, 8:00 AM
Invoice Number: SM-248178

Bottlenecks

Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Dec 11, 10:00 AM
Created
Oct 31, 3:03 PM
Invoice #
SM-248178

Work Details (1)

Name Type Status Qty Amount Date
WL-03007593 Labor Open 1 $95.00 Nov 14, 12:34 PM

Details