Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312359 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Publix 1303 — 610 North Eglin Parkway, Fort Walton Beach FL, 32547

Oct 31, 2025 → Nov 6, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 6, 2025
✓ SLA Met
Active: 3 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Oct 31 → Nov 3, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 6, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Oct 31, 2025 Completed: Nov 6, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0 / 4
Oct 31 → Oct 31 L2 Screening ▶ Running 0 0 / 4
Oct 31 → Nov 3 Awaiting Parts ⏸ Paused 1 —
Nov 3 → Nov 3 Ready for Scheduling ▶ Running 0 0 / 4
Nov 3 → Nov 3 Assigned ▶ Running 0 0 / 4
Nov 3 → Nov 6 Scheduled ▶ Running 3 3 / 4
Nov 6 → Nov 6 Tech On Site ▶ Running 0 3 / 4
Dispatch 0.1d
Material Management 1.4d
Coordinators 4.3d
Field Work 0.1d
Billing 2.0d
✓ SLA Met
Dispatch
0.1 days
Material Management
1.4 days
Coordinators
4.3 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Oct 31, 2025 Due: Nov 6, 2025 Completed: Nov 6, 2025 (on time)
📅
4.5 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
3.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
1.4d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/06 CRW - Kiosk Equipment & Parts, SENT ONLY ONE LEVELER, KIOSK REQUIRES 4. PLACED ORDER FOR TRUNK STOCK.


11/3/25 AJinerson - Checking w/ tech sup if approved to send EMSAR tech on site 11/6 due to nearest EMSAR tech being pulled away from their GE site multiple times this week.

🔧 Work Performed
Installed 1 leveling foot
🔍 Technician Findings
Kiosk missing levelers
⚠️ Problem Description
Tech will be shipped Leveler Kiosk Feet. Use this password to access the kiosk: !4JG4Q@L If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
▶
2 Work Order Created Oct 31, 3:49 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 31, 4:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 40m
⏳ 1.9 business days
📅
Status: Ready for Scheduling by Robert Cox Nov 3, 8:51 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 17h
👷
▶
3 Technician Assigned Nov 3, 10:57 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 5m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-06T19:00:00.000+0000
🔩
3x Parts Added Nov 3, 12:46 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 4, 3:17 PM
Scheduled For: 2025-11-05T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 5, 4:13 PM
Scheduled For: 2025-11-06T18:00:00.000+0000
⏱️
▶
2 2x Labor Added Nov 6, 8:30 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Craig Walker
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 21h
⏱️
Labor Added Nov 6, 8:54 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Nov 6, 9:10 AM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Craig Walker Nov 6, 9:17 AM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 11:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 43m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 7, 12:44 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:34 PM
Invoice Number: SM-246012

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours

🔗 Related Artifacts

📦
Parts Order 00084585
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
Nov 6, 1:00 PM
Created
Oct 31, 3:49 PM
Invoice #
SM-246012

Work Details (7)

Name Type Status Qty Amount Date
WL-02994001 Parts Open 1 $0.00 Nov 3, 12:46 PM
WL-02994002 Parts Open 1 $0.00 Nov 3, 12:46 PM
WL-02994003 Expenses Open 1 $0.00 Nov 3, 12:46 PM
WL-02998143 Labor Open 1 $0.00 Nov 6, 8:30 AM
WL-02998144 Travel Open 30 $0.00 Nov 6, 8:30 AM
WL-02998167 Labor Open 0.5 $0.00 Nov 6, 8:54 AM
WL-02998180 Labor Open 0.25 $0.00 Nov 6, 9:14 AM

Details