Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312364 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Oct 31, 2025 → Nov 4, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 7, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Oct 31 → Nov 4, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Oct 31, 2025 Completed: Nov 4, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0 / 5
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0 / 5
Oct 31 → Nov 4 Assigned ▶ Running 2 2 / 5
Nov 4 → Nov 4 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 2.5d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Field Work
0.1 days
Created: Oct 31, 2025 Due: Nov 7, 2025 Completed: Nov 4, 2025 (3 days early)
📅
2.5 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repair Service, replaced nurse call cable, tested all functions, returned to service
🔍 Technician Findings
Out of Scope Repair. Physical damage Nurse call cable
⚠️ Problem Description
Requested by Craig Walker: Out of Scope Repair. Physical damage Nurse call cable
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
▶
2 Work Order Created Oct 31, 4:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 31, 4:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
⏳ 2.9 business days
🔧
▶
2 Status: Tech On Site Nov 4, 5:09 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Kevin Cogdill Nov 4, 5:17 PM
From: Tech On Site
To: Completed
Duration in Previous: 8m
🔩
▶
2 Parts Added Nov 4, 5:32 PM
Parts Added → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 17m
⏳ 4.8 business days
📄
▶
2 Status: Ready to Bill Nov 11, 5:00 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number: SM-246244

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Oct 31, 4:18 PM
Invoice #
SM-246244

Work Details (2)

Name Type Status Qty Amount Date
WL-02996119 Labor Open 1 $95.00 Nov 4, 5:12 PM
WL-02996163 Parts Open 1 $0.00 Nov 4, 5:32 PM

Details