Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312405 ↗ ServiceMax

OSWEGO HEALTH • Monthly Annuity • P7

📍 Oswego Hospital Main List — 110 West 6th St, Oswego NY, 13126

Nov 1, 2025 → Nov 1, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 12, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Nov 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Nov 1, 2025 Invoiced: Nov 1, 2025
Business Days Used 0 / 7
0 7d budget
Billing 6.0d
✓ SLA Met
Billing
6.0 days
Over SLA
Created: Nov 1, 2025 Due: Nov 11, 2025 Completed: Nov 1, 2025 (10 days early)
📅
0.0 days Total Age
⏱️
6.0d in Invoice Pending Longest Stage
🔄
2 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 123 days old
🚨
Primary Delay 6.0 days stuck in "Invoice Pending"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Invoice Pending
6.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - AUTOGEN
🔧 Work Performed
Admin WO for Monthly Problem Descr: Monthly Annuity of $10,553.17
⚠️ Problem Description
Admin WO for Monthly Problem Descr: Monthly Annuity of $10,553.17

Timeline

📋
▶
2 Work Order Created Nov 1, 7:46 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by SF Admin
From: Entered, Scheduled, Ready to Bill
To: Scheduled, Ready to Bill, Invoice Pending
Duration in Previous: 0m
⚠️ 5.0 business days
⏱️
Labor Added Nov 7, 2:02 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
💰
Status: Invoiced by Hannah Shaw Nov 11, 1:57 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 10d 7h
🚨 67.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-245430

Bottlenecks

Invoice Pending
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Monthly Annuity
Branch
N/A
Technician
Scott A Berry
Scheduled
Nov 1, 10:00 AM
Created
Nov 1, 7:46 AM
Invoice #
SM-245430

Work Details (1)

Name Type Status Qty Amount Date
WL-03000003 Labor Open - $10,553.17 Nov 7, 2:02 PM

Details