Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312459 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 3, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 24, 2025
✓ SLA Met (4 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Nov 3 → Nov 18, 2025
10 business days (counted)
Running total: 10 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 18 Assigned ▶ Running 10 10
Dispatch 0.0d
Coordinators 11.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.0 days
Over SLA
Billing
0.3 days
Created: Nov 3, 2025 Due: Nov 24, 2025 Completed: Nov 18, 2025 (6 days early)
📅
11.0 days Total Age
⏱️
11.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
11.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 11.0 days stuck in "Assigned"
⏱️
Total Delay 11.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.0d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
4 Work Order Created Nov 3, 9:03 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 11.0 business days
✔️
Status: Completed by Tami Dawe Nov 18, 1:27 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 15d 4h, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 19, 9:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 47m
📨
▶
2 Status: Invoice Pending Nov 19, 11:56 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 20, 11:03 AM
Invoice Number: SM-246960

Bottlenecks

Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 3, 9:03 AM
Invoice #
SM-246960

Work Details (1)

Name Type Status Qty Amount Date
WL-02993660 Parts Open 1 $603.50 Nov 3, 9:03 AM

Details