Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312465 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 3, 2025 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 24, 2025
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Nov 3 → Nov 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Closed
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 10, 2025
3 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 5 Assigned ▶ Running 2 2
Nov 5 → Nov 5 Completed ▶ Running 0 2
Nov 5 → Nov 5 Closed ▶ Running 0 2
Nov 5 → Nov 5 Reschedule ▶ Running 0 2
Nov 5 → Nov 10 Assigned ▶ Running 3 5
Dispatch 0.0d
Coordinators 7.0d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Field Work
0.0 days
Created: Nov 3, 2025 Due: Nov 24, 2025 Completed: Nov 10, 2025 (14 days early)
📅
6.0 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
4 Work Order Created Nov 3, 9:07 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
✔️
Status: Completed by Kim Pearson Nov 5, 9:24 AM
From: Assigned
To: Completed
Duration in Previous: 2d 0h
🏁
▶
3 Status: Closed Nov 5, 9:36 AM
Status: Closed → Status: Reschedule → Technician Assigned
🔄
Status: Reschedule by Kim Pearson
From: Closed, Reschedule
To: Reschedule, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
⏳ 4.0 business days
✔️
Status: Completed by Kim Pearson Nov 10, 9:08 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 23h, 0m
📄
Status: Ready to Bill by Kim Pearson Nov 11, 8:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 56m
📨
▶
2 Status: Invoice Pending Nov 11, 1:11 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Nov 12, 12:12 PM
Invoice Number: SM-246204

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 3, 9:07 AM
Invoice #
SM-246204

Work Details (1)

Name Type Status Qty Amount Date
WL-02993671 Parts Open 1 $603.50 Nov 3, 9:08 AM

Details