Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312478 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 San Jose Regional Medical — 225 N. Jackson Avenue, San Jose CA, 95116

Nov 3, 2025 → Nov 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (16 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.5d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Billing
1.8 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 3, 2025 (58 days early)
📅
0.5 days Total Age
⏱️
7.7d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 7.7 days stuck in "Closed"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Closed
7.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Tolls

Timeline

📋
▶
3 Work Order Created Nov 3, 9:18 AM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Alexandra Majetich
💵
▶
2 Expenses Added Nov 3, 1:25 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Alex Majetich
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 7m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 13, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 22h
📨
Status: Invoice Pending by Timothy Amburgey Nov 13, 12:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Nov 14, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:54 PM
Invoice Number: SM-246427

Bottlenecks

Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Nov 2, 9:17 AM
Created
Nov 3, 9:18 AM
Invoice #
SM-246427

Work Details (1)

Name Type Status Qty Amount Date
WL-02994028 Expenses Open 1 $17.99 Nov 3, 1:25 PM

Details