Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312490 ↗ ServiceMax

EASTERN SCIENTIFIC • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Nov 3, 2025 → Nov 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 17, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
0d
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Nov 17, 2025 Completed: Nov 3, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
0.4d in Closed Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 121 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired ACP40 pump
📄 Description
REPAIR ALCATEL ACP40 DRY PUMP

Timeline

📋
▶
4 Work Order Created Nov 3, 9:30 AM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
📄
▶
2 Status: Ready to Bill Nov 3, 12:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:56 PM
Invoice Number: SM-245486

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Nov 3, 9:30 AM
Invoice #
SM-245486

Work Details (1)

Name Type Status Qty Amount Date
WL-02993769 Labor Open - $2,685.00 Nov 3, 9:32 AM

Details