Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312511 ↗ ServiceMax

COMMONWEALTH FUSION SYSTEMS • Repair • PC

📍 Commonwealth Fusion Systems — 117 Hospital Rd, Devens MA, 01434

Nov 3, 2025 → Nov 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 24, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
0d
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 7.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
7.0 days
Over SLA
Created: Nov 3, 2025 Due: Nov 24, 2025 Completed: Nov 3, 2025 (21 days early)
📅
0.0 days Total Age
⏱️
4.0d in Invoice Pending Longest Stage
🔄
4 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 4.0 days stuck in "Invoice Pending"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Recalibrated VS leak
📄 Description
VS CAL LEAK

Timeline

📋
▶
6 Work Order Created Nov 3, 9:50 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Expenses Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 2m, 0m
⏳ 3.0 business days
📨
Status: Invoice Pending by Hannah Shaw Nov 5, 9:15 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 23h
⏳ 4.0 business days
💰
Status: Invoiced by Hannah Shaw Nov 11, 4:10 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6d 6h
🚨 67.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-245613

Bottlenecks

Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Invoice Pending
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Nov 3, 9:50 AM
Invoice #
SM-245613

Work Details (2)

Name Type Status Qty Amount Date
WL-02993808 Labor Open 1 $519.00 Nov 3, 9:51 AM
WL-02993809 Expenses Open 1 $22.00 Nov 3, 9:53 AM

Details