📍 Swedish Medical Center/First Hill — 747 Broadway, Seattle WA, 98104
Nov 3, 2025 → Nov 16, 2025
✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (7 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 17, 2025
8 business days (counted)
Running total: 9 of ? biz days used
Created: Nov 3, 2025Completed: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 3 → Nov 3
Created
▶ Running
0
0
Nov 3 → Nov 3
Scheduled
▶ Running
0
0
Nov 3 → Nov 4
Ready for Scheduling
▶ Running
1
1
Nov 4 → Nov 17
Scheduled
▶ Running
8
9
Coordinators10.3d
Billing1.6d
✓ SLA Met
Coordinators
10.3 days
Over SLA
Billing
1.6 days
Created: Nov 3, 2025
Due: Dec 31, 2025
Completed: Nov 17, 2025 (44 days early)
📅
9.3 daysTotal Age
⏱️
8.3d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
10.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
30 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Nov 9, 2025
Visit 2Nov 10, 2025
Visit 3Nov 12, 2025
Visit 4Nov 13, 2025
Visit 5Nov 14, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay8.3 days stuck in "Scheduled"
⏱️
Total Delay10.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
8.3d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/31/25 1806 LM w/JK re host; 1902 JK okay to host; 11/2/25 1015 Sheila approve; 11/3/25 LM w/Sam; 11/3/2025 1655 LM w/Sheila re Tue; 11/4/25 0950 Sam cnfm; ack cnfm, LM w/AP
📅
SEC3URE
Nov 14, 2025 8:00am – 1:00pm
Work Order: WO-01312530
Location: Swedish Medical Center/First Hill
Address: 747 Broadway, Seattle, WA 98104
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
SEC3URE
Nov 13, 2025 8:00am – 5:00pm
Work Order: WO-01312530
Location: Swedish Medical Center/First Hill
Address: 747 Broadway, Seattle, WA 98104
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
SEC3URE
Nov 12, 2025 8:00am – 5:00pm
Work Order: WO-01312530
Location: Swedish Medical Center/First Hill
Address: 747 Broadway, Seattle, WA 98104
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
SEC3URE
Nov 11, 2025 8:00am – 5:00pm
Work Order: WO-01312530
Location: Swedish Medical Center/First Hill
Address: 747 Broadway, Seattle, WA 98104
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
SEC3URE
Nov 10, 2025 2:00pm – 6:00pm
Work Order: WO-01312530
Location: Swedish Medical Center/First Hill
Address: 747 Broadway, Seattle, WA 98104
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.