Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312537 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Swedish Medical Center/First Hill — 747 Broadway, Seattle WA, 98104

Nov 3, 2025 → Dec 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (9 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Nov 4 → Dec 12, 2025
25 business days (counted)
Running total: 26 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 4 Ready for Scheduling ▶ Running 1 1
Nov 4 → Dec 12 Scheduled ▶ Running 25 26
Coordinators 28.0d
Billing 2.1d
✗ SLA Missed
Coordinators
28.0 days
Over SLA
Billing
2.1 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
27.0 days Total Age
⏱️
26.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
29.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 26.0 days stuck in "Scheduled"
⏱️
Total Delay 29.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
26.0d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/1/25 1159 MJ okay to host; 11/3/25 LM w/Sam; 11/4/25 0950 Sam cnfm; ack cnfm, LM w/AP

Timeline

📋
▶
2 Work Order Created Nov 3, 10:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 4, 10:27 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 44m
🚨 24.0 business days
💵
Expenses Added Dec 10, 1:24 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
▶
2 2x Expenses Added Dec 12, 10:51 AM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Angela Pettus Dec 12, 11:01 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 38d 0h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Caitlin Mcgee Dec 18, 5:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 6h
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 9:23 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15h 32m
🧾
▶
2 Invoice Created Dec 19, 4:57 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 33m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Dec 8, 2:00 PM
Created
Nov 3, 10:41 AM
Invoice #
SM-249586

Work Details (4)

Name Type Status Qty Amount Date
WL-03032970 Expenses Open 1 $0.00 Dec 10, 1:24 PM
WL-03035714 Expenses Open 1 $25.00 Dec 12, 10:51 AM
WL-03035715 Expenses Open 1 $840.38 Dec 12, 10:52 AM
WL-03035716 Expenses Open 1 $3.30 Dec 12, 10:52 AM

Details