Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312564 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 3, 2025 → Nov 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (34 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 9, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 9, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 9, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 9 Scheduled ▶ Running 4 4
Dispatch 0.1d
Coordinators 4.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 9, 2025 (52 days early)
📅
4.9 days Total Age
⏱️
4.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 4.8 days stuck in "Scheduled"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 3, 11:45 AM
Work Order: WO-01312564
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 3, 12:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-03T00:00:00.000+0000, 2025-11-03T06:00:00.000+0000, 2025-11-03T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 48m
⚠️ 5.0 business days
⏱️
Labor Added Nov 8, 12:01 PM
Type: Labor
Status: Open
Qty: 3.75
⏱️
Labor Added Nov 8, 12:21 PM
Type: Labor
Status: Open
Qty: 1.5
⏳ 0.0 business days
✔️
Status: Completed by Davon Cox Nov 9, 4:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 3h, 0m
⏱️
Labor Added Nov 10, 1:42 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 1:50 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 24m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:47 PM
Invoice Number: SM-246597

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Nov 3, 9:00 AM
Created
Nov 3, 11:45 AM
Invoice #
SM-246597

Work Details (3)

Name Type Status Qty Amount Date
WL-03001184 Labor Open 3.75 $285.00 Nov 8, 12:01 PM
WL-03001191 Labor Open 1.5 $465.00 Nov 8, 12:21 PM
WL-03002137 Labor Open 0.016666666666667 $114.00 Nov 10, 1:42 PM

Details